Dabria Smith
Manor
Summary
Motivated and highly professional customer service specialist with a strong background in fast-paced restaurant and retail environments, including experience at Brookwood in Georgetown, Houston Oaks Country Club, and TJ Maxx. Known for delivering exceptional service, maintaining composure under pressure, and creating positive client experiences through clear communication and attention to detail. Now transitioning into the healthcare field, I am a Certified Phlebotomist with current CPR/BLS certification and a strong commitment to patient care and safety. Currently pursuing a degree in Diagnostic Imaging / Radiology with sponsorship from Capital IDEA. Eager to learn and excited about my transition into healthcare, I bring compassion, clinical skill, and a strong service-driven mindset into the medical profession.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
TJ Maxx
Manor
01.2023 - Current
- Efficiently processed customer transactions, including cash, credit card, and mobile payments
- Maintained accurate cash drawer balance by reconciling sales and performing regular audits
- Provided exceptional customer service by promptly addressing inquiries and resolving issues
- Assisted in training new cashiers on point-of-sale systems and company policies
- Managed high-volume checkout lanes during peak hours, ensuring minimal wait times for customers
- Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies
- Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports for management review
Cafe Associate/ Barista
Brookwood in Georgetown
Georgetown
06.2024 - 02.2025
- Provided exceptional customer service as a front of house server, ensuring a positive dining experience for patrons
- Managed a high-volume of customer interactions, taking and accurately entering food and drink orders with a focus on attention to detail
- Maintained a professional and friendly demeanor during peak hours, effectively handling time-sensitive situations and ensuring smooth service
- Managed multiple tables simultaneously, demonstrating strong multitasking skills and prioritizing tasks to meet customer needs efficiently
- Collaborated with kitchen and Barista staff to ensure timely and accurate delivery of orders to patrons, minimizing wait times and enhancing overall customer satisfaction
Hostess
Houston Oaks Country Club
Waller
08.2022 - 09.2023
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations, ensuring accurate seating arrangements and timely service
- Effectively communicated with the kitchen staff to ensure prompt delivery of food orders
- Maintained a clean and organized host stand area, creating an inviting first impression for guests
- Assisted in coordinating special events and large parties, accommodating specific requests and preferences
- Collaborated with servers to optimize table turnover rate during busy periods
- Provided exceptional customer service by promptly addressing guest inquiries or concerns
- Trained new hosts on proper greeting procedures, reservation management, and seating protocols
Education
High school diploma -
Salem Attendance Center
Tylertown, MSPhlebotomy - Upper secondary education
Phlebotomy training specialist
Austin, TXSkills
- Communication skills
- Vein finder devices
- CPR
- Strong verbal communication
- Blood collection tubes
- Customer service
- Phlebotomy
- Specimen collection
- Capillary blood collection tubes
- Personal Protective Equipment (PPE)
- Blood sampling
- Patient question and concern management
- Tourniquet for blood collection
- Phone etiquette
- Butterfly needle venipuncture
- Microsoft Excel
- Organizational skills
- Maintaining patient confidentiality
- Evacuated tube system (ETS)
- Straight needle venipuncture
- Proper phlebotomy specimen storage
- Customer inquiry handling
- Basic life support
- POS
- Microsoft Office
- Medical terminology
- Computer skills
Certification
- Certified Phlebotomy Technician
- BLS Certification
- National Certified Phlebotomy Technician (NCPT - NCCT)
- Food Handler Certification
- CPR Certification
Languages
English
Timeline
Cafe Associate/ Barista
Brookwood in Georgetown
06.2024 - 02.2025
Sales Associate
TJ Maxx
01.2023 - Current
Hostess
Houston Oaks Country Club
08.2022 - 09.2023
High school diploma -
Salem Attendance Center
Phlebotomy - Upper secondary education
Phlebotomy training specialist