Dachena Valcin
Miramar,FL
Summary
Motivated and results-oriented professional with over 10 years of experience in customer service, sales, and team leadership across retail and business environments. Recognized for the ability to lead and motivate teams, streamline operations, and exceed performance targets. Skilled in inventory control, client relations, staff development, and delivering outstanding service that drives customer satisfaction and business growth. Strong communicator with a proven track record of operational excellence, problem-solving, and adaptability in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Showroom Manager
City Furniture
Miami, FL
01.2022 - 01.2025
- Manage daily showroom operations, ensuring cleanliness, organization, and readiness for customers.
- Lead and motivate showroom staff to achieve sales targets and deliver excellent customer service.
- Maintain product displays and visual merchandising standards according to brand guidelines.
- Handle customer inquiries, complaints, and feedback professionally and efficiently.
- Monitor inventory levels and coordinate with the warehouse or suppliers to ensure stock availability.
- Train new hires and provide ongoing coaching and performance evaluations.
- Generate sales reports, track KPIs, and develop strategies to improve showroom performance.
- Collaborate with marketing and sales teams on promotions, events, and product launches.
- Ensure compliance with company policies, procedures, and health & safety standards.
Sales Associate
City Furniture
Miami, FL
01.2019 - 08.2021
- Employed iPad technology to engage with guests actively, showcasing a diverse range of home furnishing and service options
- Assisted guests in identifying optimal financing options, streamlining the invoice creation process, and efficiently scheduling delivery services
- Implemented proactive follow-up strategies, resulting in a 30% increase in conversion rates from leads generated during prior guest visits
- Successfully met and exceeded monthly sales goals set by the company, contributing to a 20% increase in overall sales revenue
Payroll Specialist
Balance Staffing
Miami, FL
04.2014 - 11.2018
- Utilized advanced payroll and administrative databases, enhancing data entry accuracy by 20% and ensuring compliance with local tax regulations
- Collaborated with management to develop periodic payroll reports, contributing to strategic decision-making and optimizing payroll processes for enhanced efficiency
- Responded to payroll-related inquiries with a client-focused approach, achieving a 98% resolution rate and bolstering client satisfaction
- Developed and maintained meticulous records of payroll documentation, facilitating swift response to client needs and inquiries
Pharbel Beauty Specialist
Duty Free Americas
Miami, FL
02.2010 - 04.2014
- Orchestrated the handling of customer inquiries and complaints, demonstrating exceptional problem-solving skills and ensuring prompt issue resolution
- Recommended tailored product solutions aligning with clients' needs, preferences, and budgets, resulting in a 20% increase in average transaction value
- Pioneered efficient administrative processes, including inventory management, stock ordering, and customer relationship maintenance through strategic follow-up calls and emails
- Implemented inventory optimization strategies, reducing excess stock by 18% and enhancing overall operational efficiency
Education
Bachelor of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FLAssociate in Arts - Business Administration
Broward College
Weston, FL05.2017
Skills
Exceptional customer service
Staff supervision and coaching
Client relationship management
Verbal and written communication
Problem-solving and decision-making
Certification
Certified Notary Public, Hospitality and Tourism Management
ADDITIONAL INFORMATION
Bilingual in English and French
ADDITIONAL INFORMATION
Technical | Computer Skills: Intermediate proficiency in Quickbooks, ADP Vantage, Kronos, UKG, Oracle
Timeline
Showroom Manager
City Furniture
01.2022 - 01.2025
Sales Associate
City Furniture
01.2019 - 08.2021
Payroll Specialist
Balance Staffing
04.2014 - 11.2018
Pharbel Beauty Specialist
Duty Free Americas
02.2010 - 04.2014
Associate in Arts - Business Administration
Broward College
Bachelor of Arts - Business Administration And Management
Broward College