Dacia Boston
Medford,MA
Summary
Highly skilled and versatile manager with 20+ years of restaurant industry experience and 10+ years of event and marketing management experience. Dedicated to accuracy and efficiency with a passionate commitment to customer service and building long-term relationships with guests. Tactful, outgoing, and tech-savvy problem solver who exhibits excellent verbal and written communication skills and who thrives in dynamic and deadline driven environments. Trustworthy with good sense of humor.
Overview
15
15
years of professional experience
Work History
Assitant General Manager
The Porch Restaurant
06.2019 - 12.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
General Manager
Central Restaurant
11.2016 - 07.2017
- Expanded VIP program to include monthly events and maintained strong relationships with VIP guests
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse group of team members, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Ensured accurate payment distribution for employees by diligently reviewing tip sheets and attendance records.
Event Coordinator
OFFSITE Events
06.2014 - 05.2015
- Worked directly with clients to create unique and memorable events to promote their brand
- Developed individual proposals and event contracts based on each client's budget and desired outcome
- Coordinated with vendors and staff to ensure event timelines stayed on schedule
- Attended all site visits and pre-event meetings with clients to discuss overview of event and help address any concerns.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Marketing Director
Everest Restaurant Group
01.2012 - 06.2014
- Developed, implemented and maintain social media marketing strategies for each location using research and analytics
- Launched three new blogs focusing on each restaurant's community and relevant local events to draw additional website traffic
- Create and manage weekly and monthly email marketing campaigns
- Work hand-in-hand with management teams to ensure marketing plans are carried out according to plan.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
Events Manager
OM Restaurant
01.2011 - 06.2014
- Conducted research to identify opportunities for bringing in new events and revenue
- Train new and existing staff prior to events so that all operations and duties are executed according to client's guidelines
- Seamlessly planned and executed events, both professional (conferences, meetings) and social (weddings, birthday celebrations)
- Specific duties included: Estimates and billing: creating client estimates, proposals and contracts, client interaction regarding payments
- Sales & client management: responding to emailed requests and inquiries, reaching out through networking to build clientele
- Event management: on-site management of vendors, site representatives, and rental agencies; communications flow; etc.
Administrative Assistant
OM Restaurant
05.2008 - 01.2011
- Managed social media sites for both locations
- Established, maintained, and updated files, databases, records and other business related documents
- Provided administrative/secretarial support including answering telephones, assisting guests and quickly resolving any administrative problems and inquiries
- Sorted, reviewed, screened and distributed incoming correspondence including faxes and email; prepared composed and delivered timely responses
- Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for Restaurant Owner and Executive Chef
- Prepared invoices, reports, memos, letters, financial statements and other documents using Microsoft Word and other word processing programs as well as spreadsheet software such as Excel.
Education
Associate of Arts - Humanities
Quincy College
Quincy, MA09.2024
Medford High School
Medford, MA06.2004
Skills
- Proficient Computer and Organizational Skills (Microsoft Office, Excel and Power Point etc)
- Client Relationship Management
- Social Media Marketing: including Facebook, Twitter, Instagram, LinkedIn, etc
- Event Planning and Execution
- Employee Scheduling
- Team Leadership Expertise
References
Attached
Languages
Spanish
Limited Working
Affiliations
- reading
Timeline
Assitant General Manager
The Porch Restaurant
06.2019 - 12.2022
General Manager
Central Restaurant
11.2016 - 07.2017
Event Coordinator
OFFSITE Events
06.2014 - 05.2015
Marketing Director
Everest Restaurant Group
01.2012 - 06.2014
Events Manager
OM Restaurant
01.2011 - 06.2014
Administrative Assistant
OM Restaurant
05.2008 - 01.2011
Associate of Arts - Humanities
Quincy College
Medford High School
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