Dacia Kitchens
Madison,GA
Summary
Passionate individual with experience in social, customer, and mental health services. I am a team-oriented individual offering knowledge of services, treatment options, and issue-resolution methods for individuals in need. I'm skilled and caring about positively impacting programs and helping clients by providing expert support and assistance. I have helped improve operations and personalized services for all clients. I'm motivated with high-level integrity and a strong desire to help resolve challenges.
Overview
9
9
years of professional experience
Work History
Recovery Specialist
Monte Nido & Affiliates
01.2024 - Current
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Maintained records of clients' health progress and compared to health goals.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
Teacher
Peach State Academy
01.2023 - 03.2024
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
Case Worker
The Salvation Army
01.2022 - 01.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Developed relationships with clients and assist them in finding permanent and short-term housing.
- Worked with individuals diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and provided referrals to therapist and counseling programs.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
Client Support Specialist
Reynolds Great Waters On Lake Oconee
03.2019 - 04.2022
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Interacted with team members across departments to research and resolve customer issues.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
Probation Intern
Probation Services
05.2019 - 07.2019
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Maintained compliance with all legal statutes, policies, and procedures.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
Data Entry Clerk
Action Inc.
05.2016 - 08.2018
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Scanned documents and saved in database to keep records of essential organizational information..
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Preschool Teacher
Cook's Kiddie Care
05.2015 - 08.2017
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Addressed behavioral and learning issues with parents and daycare management.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Identified signs of emotional and developmental problems in children and reported to parents.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA05.2022
Associate - Criminal Justice
Athens Technical College
Athens, GA2019
Skills
- General knowledge of computer software
- Active Listening
- Risk and Needs Assessments
- Client Assistance/Referrals
- Problem Anticipation and Resolution
- Emotional Intelligence
- Data Integrity
- Procedural Documentation
- Case Planning and Management
- Progress Notes Updates
- Customer Support
- Critical Thinking
Timeline
Recovery Specialist
Monte Nido & Affiliates
01.2024 - Current
Teacher
Peach State Academy
01.2023 - 03.2024
Case Worker
The Salvation Army
01.2022 - 01.2023
Probation Intern
Probation Services
05.2019 - 07.2019
Client Support Specialist
Reynolds Great Waters On Lake Oconee
03.2019 - 04.2022
Data Entry Clerk
Action Inc.
05.2016 - 08.2018
Preschool Teacher
Cook's Kiddie Care
05.2015 - 08.2017
Bachelor of Arts - Sociology
Georgia State University
Associate - Criminal Justice
Athens Technical College
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