Evan Smith

• Worked within the NMCI Service Manager Ticketing System for all users' tickets
• Re-imaged NMCI machines
• Used Administrative Privileges to fix various software and hardware related issues on both NIPR and SIPR NMCI machines
• Remote into user's machines to troubleshoot various software related issues
• Replaced various Hardware components including, Motherboards, CAC readers, SSD, Hard drives, FANs, Etc.
• Often used Active Directory for user accounts
• Troubleshooted minor connectivity issues
• Worked closely with networking team, when various network issues arose to coordinate and fix issues
• Provide deskside support when needed for anything software or hardware related.

Responded promptly to customer inquiries via email or telephone while maintaining high-quality service standards

• Navigate and leverage ServiceNow effectively to troubleshoot and resolve advanced technical issues
• Provide end-user support services for hardware and software
• Provide user support via remote computer control (RDP)
• Provide on-site walk-up and desk-side user support
• Provide full account services with Microsoft Active Directory Domain Services
• Knowledge of ServiceNow for ITSM in support of Tier II tickets
• Involved in the migration of Windows 11 for all users
• In this process, it was my duty to re-image thick clients to Windows 11 and reclaim users Windows 10 Thick Clients and UMCs
• Installed and performed minor repairs to hardware, software or peripheral equipment.

• Planning the setup of pipe systems and inspecting and building pipes
• Duties included grinding welds, welding, cutting with torch, rigging, using mathematics and other schematics to install piping
• Also used drills, hammer drills, and other hand tools to install chillers, pumps, and other commercial HVAC piping and HVAC units
• Lay out, assemble, install, or maintain pipe systems, pipe supports, or related hydraulic or pneumatic equipment for steam, hot water, heating, cooling, lubricating, sprinkling, or industrial production or processing systems
• Providing a rough cost estimate for the materials and installation of pipe systems
• Communicating with supervisors and relaying information about piping systems to clients
• Rigging, cutting with grinder and torch, welding steel and aluminum, connecting iron to form buildings, blueprints and other schematics, use details from written plans and instructions from supervisors to securely bolt metal structures like beams and columns together.

• Connecting iron to form buildings
• Blueprints and other schematics
• Use details from written plans and instructions from supervisors to securely bolt metal structures like beams and columns together
• Transport heavy metal pieces from the ground level to a higher location using tools like cranes or working with other team members to help position pieces correctly
• Build steel or iron structural pieces and components when working on a project that involves a large structure like a commercial building, a bridge, a highway or other public works project
• Synthesize information from a variety of sources, including blueprints, plans and written specifications, to select proper materials and the needed amounts for a project.

• Installed new printers when needed
• Installed new computer monitors when needed
• Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.