Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dacie Reary

Vernal,UT

Summary

Dynamic Customer Service Representative with proven expertise at Galleries, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in critical thinking and problem resolution, I excelled in managing escalated calls, ensuring satisfactory outcomes for both clients and the organization. Committed to building strong relationships and delivering exceptional service.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Galleries
11.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Baker

Kooke
Vernal, UT
02.2023 - 07.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Education

Uintah High
Vernal, UT
2024

Skills

  • Customer service
  • Active listening
  • Critical thinking

  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Call center experience
  • Follow-up skills

Timeline

Customer Service Representative

Galleries
11.2023 - 01.2024

Baker

Kooke
02.2023 - 07.2023

Uintah High
Dacie Reary