Dacierra Johnson
Arlington,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Versatile worker highly skilled warehouse logistics environment as well as maintain customer service and satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Payless Power
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Reach Truck Operator
DB Schenker
02.2020 - 12.2023
- Ability to work in a fast paced production driven environment. Unloading materials and goods at designated locations to complete goals as outlined by the department.
- Operate computer systems and receive stickers for product allocation. Ability to self manage by using the forklifts software system to monitor pallet productivity and ensure team stats are being met.
- Transported goods between warehouse locations according to shipment and storage needs within the given timeframe provided for the department.
- Ability to promote a safe work environment by operating equipment safely using attention to detail to ensure there are no injuries or damages to warehouse inventory.
- Exceeding all department goals set for the team by placing 200+ pallets in their correct locations within required timeframe.
Fulfillment Associate
Chewy
04.2018 - 02.2020
- Streamlined order processing by implementing efficient picking and packing techniques.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
- Contributed to a safer work environment by performing regular equipment maintenance and reporting any issues promptly.
Pack Associate
Blue Apron
07.2016 - 04.2018
- Protected materials for transport by correctly packaging products in boxes and crates.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Sam Houston High School
Arlington, TX06.2016
Skills
- Written & Interpersonal communication
- Organization & attention to detail
- Inventory Staging
- Team Goals
- Customer Order Fulfillment
- Active Listening
Timeline
Customer Service Representative
Payless Power
12.2023 - Current
Reach Truck Operator
DB Schenker
02.2020 - 12.2023
Fulfillment Associate
Chewy
04.2018 - 02.2020
Pack Associate
Blue Apron
07.2016 - 04.2018
High School Diploma -
Sam Houston High School
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