Aliyah Davis
Buffalo
Summary
highly experienced customer service, retail experience for over 7+years, Proven track record of managing customer inquiries and complaints, Adept at handling high stress situations with professional demeanor and attitude, Active listening and analytical problem solving skills, enhance customer experiences by employing service oriented behaviors, understanding customer desires, and providing solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Aarons' Sales and Lease
Buffalo
10.2022 - Current
- Consistently delivering excellent customer service and fulfilling sales responsibilities from generating leads to closing agreements
- Consistently achieved sales goals
- Monitored and ensured staff adhered to all company policies and procedures
Fulfillment Associate
Macy's
Buffalo
11.2019 - Current
- Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, Macy's, and the purchase
Pharmacy Technician
Jericho Road Community Health Center
Buffalo
02.2021 - 02.2023
- Fill prescriptions, label medication bottles, process patient payments, and manage inventory.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Received payment from customers and processed credit card transactions when necessary.
Assistant Manager/Sales Associate
DICK'S Sporting Goods
Amherst
08.2020 - 12.2021
- I Show passion, knowledge, dedication, and commitment for the sports and activities we support in our store.
- Comfort with cash-handling/ringing completing money transactions, providing change, and answering questions about products, services, and policies.
- Greet everyone and proactively approach customers to support their shopping experience
- Skilled at cash handling and accounting
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
Medical Receptionist
Schofield Care
Buffalo
01.2018 - 04.2020
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the phone, also keeping area tidy.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Ordered office supplies as needed to maintain inventory levels.
Collections Representative
Alliance
Amherst
08.2017 - 11.2019
- Processing payments made by credit cards and checks, researching customer disputes and resolving their complaints by making necessary adjustments, and requesting correspondence that documents special payment arrangements.
- Assisted customers in understanding their rights under applicable laws and regulations.
- Contacted customers to discuss and resolve past due accounts.
- Worked closely with attorneys and court personnel to pursue legal action as necessary.
- Performed other duties as assigned by supervisor or manager.
- Reviewed credit reports prior to approving new applications for credit services.
- Monitored delinquent accounts for timely payment resolution.
Supervisor
Burger King
Buffalo
09.2018 - 10.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Education
High school diploma - General
East High School
Buffalo, NYNo -
Career Collegiate Institution
Buffalo, NYSkills
- Multi-tasking
- Teamworking
- Volunteer tasking
- Working in coolers and freezers
- Product stocking
- Great customer service
- Solving problems
- Typing
- Cleaning Experience
- Communication Skills
- Organizational Skills
- Sales
- Leadership
- Retail Sales
- Cash Handling
- Assistant Manager Experience
- Marketing
- Data Entry
- Merchandising
- Conflict Management
- Front Desk
- Security
- Store Management Experience
- Computer skills
- Management
- Medical Scheduling
- Medical Receptionist
- Data collection
- Cash register
- Research
- Customer service
- Team leadership
- Conflict resolution
- Cash handling
- Employee training
- Appointment scheduling
- Problem solving
- Negotiation skills
- Administrative skills
- Sales expertise
- Sales management
- Customer experiences
- Performance improvements
Certification
- PCA (personal care aide), Present, Recognized and reported abnormalities and/or changes in patients' health status to case manager, Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles, Performed household tasks such as laundry, dusting, washing dishes and vacuuming, Helped clients manage money, pay bills and shop for groceries or personal items, Established nutritious meal plans and prepared daily offerings to meet patient dietary needs, Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Security Guard Certification, 01/01/22 to 01/01/23
Personal Information
Authorized To Work: US
Timeline
General Manager
Aarons' Sales and Lease
10.2022 - Current
Pharmacy Technician
Jericho Road Community Health Center
02.2021 - 02.2023
Assistant Manager/Sales Associate
DICK'S Sporting Goods
08.2020 - 12.2021
Fulfillment Associate
Macy's
11.2019 - Current
Supervisor
Burger King
09.2018 - 10.2018
Medical Receptionist
Schofield Care
01.2018 - 04.2020
Collections Representative
Alliance
08.2017 - 11.2019
High school diploma - General
East High School
No -
Career Collegiate Institution