Nicole Peterson
Glenville,MN
Summary
Dynamic managerial candidate with a robust background in operational excellence and team leadership. Proven success in driving growth and enhancing productivity through strategic planning and effective resource management. Strong advocate for collaboration and adaptability, consistently aligning team efforts with organizational goals while demonstrating exceptional problem-solving and decision-making skills. Committed to fostering an environment that encourages innovation and continuous improvement.
Overview
20
20
years of professional experience
Work History
General Manager
Forest City Hospitality LLC
Forest City, IA
07.2020 - Current
- Manages the daily operation of the hotel which include:
- Recruiting, hiring, and terminating staff, training, scheduling, accounts payable, payroll
- Providing guests with exceptional customer service to ensure total guest satisfaction.
- Handling cash and credit card payments also depositing cash payments at local bank
- Maintaining a budget
- Booking events for the meeting room and group blocks
- Sales
- Monitoring labor and other costs that affect the hotel
- Directed operational strategies to enhance guest satisfaction and service efficiency.
- Managed budget planning and financial forecasting for departmental profitability.
Property Support Manager
WHG Companies, LLC
Neenah, WI
06.2019 - 07.2020
- Manages and performs essential day to day operation activities in the absence of a general manager or until one is hired
- Assists general managers with operational and sales duties.
- Travels to multiple locations assigned by a regional manager.
- Directly supervises staff of hotel that include training, hiring, firing, scheduling, discipline, interviewing, handling complaints, rewarding and appraising team members.
Front Desk Supervisor
Country Inns & Suites
Northwood, IA
05.2018 - 06.2019
- Front desk guest service representative, assist current and future guests with their request for rooms, information about the hotel and local area, or other issues they may have had, providing prompt and friendly service.
- Trained and supervised new and existing front desk employees and conducted front desk meetings quarterly.
- Interacted with the casino hosts to provide rooms for their VIP players.
- Computed hotel bills, collected payments, and made change.
911 Dispatcher
Freeborn County Sheriff's Office
Albert Lea, MN
09.2017 - 03.2018
- Responded to emergency and non-emergency calls for assistance and information.
- Received emergency calls by telephone, radio system and computer aided dispatch system.
- Provided dispatch and communication support for the police, fire, emergency and other services.
- Asked vital questions and provided prearrival instructions for emergency calls.
Front Desk Supervisor
Country Inn and Suites
Northwood, IA
07.2013 - 09.2017
- Front desk guest service representative, assisted current and future guests with requests for rooms, information about the hotel, surrounding area and any other questions or concerns they may have had, providing prompt and friendly customer service.
- Trained and supervised new and existing employees.
- Interacted with the casino hosts by providing rooms for their VIP players.
- Computed bills, collected payments, and made change.
Project Manager
Building Material Supply, Inc
Golden Valley, MN
11.2011 - 04.2013
- Supplied contractors with cut sheets of bathroom partitions, washroom accessories, lockers, flag poles etc., all for commercial buildings for product approval prior to ordering.
- Contacted factories for shop drawings, quotes, tracking and warranty information.
- Worked in Quick Books, Excel and Microsoft Outlook 2006 & 2010.
- Placed orders of approved shop drawings in a timely manner.
- Coordinated installs and deliveries.
- Handled multiple jobs at one time.
Education
Bachelor of Arts - Organizational Management
Ashford University
Clinton, IA05-2008
High school diploma - General Studies
Albert Lea Senior High School
06-1993
Skills
- Dispatch
- Customer Service
- Microsoft Word
- Management
- Accounts Payable
- Microsoft Excel
- Property Management
- Night Audit
- Multi-line Phone Systems
- Payroll
- QuickBooks
- Microsoft Outlook
- Guest Services
- Accounts Receivable
- Administrative Experience
- Office Management
- Interviewing
- Microsoft Office
- Filing/Data Entry
- Internet
- Fax Machines
- Multi-line Phones
- Printers/Scanners/Copiers
- Multi-tasking
- Money Handling
- Curriculum
- Minor Publications
- Scheduling
- Confidentiality
- Microsoft XP
- Sky Touch
- OPERA
- Ordering supplies
- Communicating with companies
- Inventory
- Training
- Hiring employees
- Terminating employees
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Customer relations
- Staff training
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Schedule management
- Labor cost controls
- Vendor relationships
- Staffing
Timeline
General Manager
Forest City Hospitality LLC
07.2020 - Current
Property Support Manager
WHG Companies, LLC
06.2019 - 07.2020
Front Desk Supervisor
Country Inns & Suites
05.2018 - 06.2019
911 Dispatcher
Freeborn County Sheriff's Office
09.2017 - 03.2018
Front Desk Supervisor
Country Inn and Suites
07.2013 - 09.2017
Project Manager
Building Material Supply, Inc
11.2011 - 04.2013
Bachelor of Arts - Organizational Management
Ashford University
High school diploma - General Studies
Albert Lea Senior High School
Personal Information
- Authorized To Work: US for any employer
- Availability: Anywhere
Awards
Customer Service Award From TripAdvisor, 2015-06-01, I received a pin for excellent customer service from a member of Trip Advisor.