DEMONTE T. BARNES
Atlanta,GA
Summary
Skilled customer service professional with 10+ years of experience adept at cash handling, resolving complaints, and ensuring customer satisfaction. Proficient in communication, problem-solving, and building rapport with clients to deliver exceptional service. Demonstrated ability to thrive in fast-paced environments while maintaining a positive attitude and meeting performance targets. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
General Manager
Hugo Boss
11.2023 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Care Partner
PruittHealth
07.2023 - 11.2023
- Provided compassionate care and supported elderly residents
- Assisted with daily activities, medication management, and ensured a safe and comfortable living environment
- Fostered positive relationships with residents and their families
- Addressed individual needs and preferences with empathy and respect
- Collaborated effectively with interdisciplinary teams to promote the well-being and quality of life for residents
- Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
- Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
Senior Cashier
Express
12.2022 - 05.2023
- Managed high-volume transactions of +$250 or more
- Oversaw cashier staff and overall function of the store
- Maintained accurate cash balances
- Mentored incoming hires and junior cashiers
- Optimized workflow to enhance customer satisfaction and store efficiency
Sales Assistant
Zara
10.2020 - 11.2022
- Assisted and styled customers with products suitable for their needs
- Replenished and organized clothing stock
- Processed cash and electronic transactions
- Maintained a visually appealing store layout
- Demonstrated ability to work effectively as part of a team
- Adapted to changing priorities and dynamic retail environment
Guest Service Representative
Courtyard by Marriott
08.2018 - 10.2020
- Delivered top quality service to business and pleasure transients
- Monitored, supervised, and organized in-hotel Market
- Arranged transportation, reservations, and special requests
- Performed daily audits and cash withdrawals
Education
Business Management Certification -
Atlanta Metropolitan State College
Atlanta, GA2020
Skills
- Cash handling
- Adaptability
- Organizing
- Detail-oriented
- Multi-tasking
- Customer service
- Microsoft Office
- Operations Management
- Efficient multi-tasker
- Effective leader
- Time Management
- Team Leadership
- Staff Supervision
- Administrative Skills
- Performance Evaluations
Timeline
General Manager
Hugo Boss
11.2023 - 09.2024
Care Partner
PruittHealth
07.2023 - 11.2023
Senior Cashier
Express
12.2022 - 05.2023
Sales Assistant
Zara
10.2020 - 11.2022
Guest Service Representative
Courtyard by Marriott
08.2018 - 10.2020
Business Management Certification -
Atlanta Metropolitan State College
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