Summary
Overview
Work History
Education
Skills
I like to sew clothes and I love cooking
Timeline
CustomerServiceRepresentative
DaeBreonna Jones

DaeBreonna Jones

Oklahoma City,OK

Summary

Proven track record of enhancing customer satisfaction, notably at Kroger Packaging Inc., by leveraging expertise in GPS navigation and a positive attitude. Excelled in fast-paced environments, demonstrating dependability and a keen attention to detail. Achieved significant improvements in delivery efficiency and safety, underscoring a commitment to excellence and teamwork.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Kroger Packaging Inc.
02.2024 - 09.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

Call Center Representative

Sprint Center
09.2021 - 06.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained staff on operating procedures and company services.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Behavioral Aide

St.Anthony
06.2019 - 01.2021
  • Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
  • Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
  • Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
  • Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
  • Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
  • Maintained patient rooms by making beds, sweeping units and wiping down surfaces.

Cooking Teacher

Tees Angles Childcare Center
08.2016 - 03.2019
  • Collaborated with fellow educators to share resources and best practices for effective teaching strategies in the culinary arts domain.
  • Implemented differentiated instruction techniques catering to varied learning styles within the classroom setting.
  • Organized educational field trips to local food markets and restaurants, broadening students'' exposure to various cuisines and cooking styles.
  • Managed classroom environment effectively, fostering a positive atmosphere conducive to learning and creativity.
  • Utilized constructive criticism during hands-on demonstrations, helping students refine their technical skills and improve overall performance in the kitchen.
  • Coached junior chefs on cooking techniques and performance strategies.

Host Coach

TGI Fridays Restaurant
09.2014 - 11.2017
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Developed and maintained network of professional resources to refer clients to.

Education

High School Diploma -

Putnam City High School
Oklahoma City, OK
05.2016

Skills

    Positive Attitude

    Customer Service

    Valid Driver's License

    Teamwork and Collaboration

    Attention to Detail

    Dependable and reliable

    Safe Driving

    Loading and unloading

    Clean Driving Record

    GPS and route planning

    Safe Driving Record

    GPS Navigation

    Heavy Lifting

    Shipping and packaging

    Dependability and Honesty

    Ability to Lift 50 Pounds

I like to sew clothes and I love cooking

I started in middle school maybe about 7th or 8th grade I use to be really heavy set when i was growing up so i use to sew my little jeans so they could fit make my own shirts take old things and make them into new things I've always been in love with fashion. Now cooking i can do that in my sleep i love love love trying new recipes. I just got into allot of different ways to eat my meat because regular ground beef isn't so good to me anymore.

Timeline

Delivery Driver

Kroger Packaging Inc.
02.2024 - 09.2024

Call Center Representative

Sprint Center
09.2021 - 06.2023

Behavioral Aide

St.Anthony
06.2019 - 01.2021

Cooking Teacher

Tees Angles Childcare Center
08.2016 - 03.2019

Host Coach

TGI Fridays Restaurant
09.2014 - 11.2017

High School Diploma -

Putnam City High School

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DaeBreonna Jones