Daeja Moore
Mankato,MN
Summary
Skilled in providing outstanding guest services with background as Cashier. Familiarity with cash handling, transaction processing and customer service in fast-paced environments. Strong communication skills coupled with ability to resolve guest issues promptly and professionally emphasized. Notable for enhancing guest satisfaction levels in previous roles through proactive approach to service delivery. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cutco Cutlery
Mankato, MN
09.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Guest Services Cashier
Kwik Trip
Red Wing, MN
06.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted other departments when needed during peak hours or special promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers in a friendly and professional manner.
Guest Services Cashier
Target
Red Wing, MN
05.2022 - 06.2023
- Greeted customers in a friendly and professional manner.
- Processed customer transactions accurately and efficiently.
- Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
- Demonstrated knowledge of store layout to help customers locate merchandise quickly.
Customer Service Advocate
Dairy Queen Restaurant
Red Wing, MN
04.2021 - 11.2021
- Provided accurate, valid, and complete information to customers in a timely manner.
- Developed relationships with customers through friendly conversations.
- Identified potential opportunities to upsell products or services.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Interpreted a variety of instructions furnished in written, oral or diagram form.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
Education
Bachelor of Arts -
Minnesota State University - Mankato
Mankato, MN05-2028
High School Diploma -
Red Wing Senior High School
Red Wing, MN05-2024
Skills
- Stress Tolerance
- Professional Appearance
- Upselling strategies
- Complaint Handling
- Cash handling expertise
- Strong Work Ethic
- ID Verification
- Customer service excellence
Affiliations
- Basketball Team (2020-2024)
- Volleyball Team (2020-2024)
- Student outreach club known as SOAR (2022-2024)
Accomplishments
- Captain of the Volleyball team (2023)
- Captain of the Basketball team (2023-24)
- President of Red Wing High School Black Student Union (2023-24)
References
References available upon request.
Timeline
Customer Service Representative
Cutco Cutlery
09.2024 - Current
Guest Services Cashier
Kwik Trip
06.2023 - Current
Guest Services Cashier
Target
05.2022 - 06.2023
Customer Service Advocate
Dairy Queen Restaurant
04.2021 - 11.2021
Bachelor of Arts -
Minnesota State University - Mankato
High School Diploma -
Red Wing Senior High School
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