Daeja Smith
Addison,United States
Summary
Operations Manager and former U.S. Army Supply Specialist with 7+ years in logistics, transportation, and account management. Proven ability to lead day to day operations, coordinate complex multistop shipments, audit HOS and system KPIs, and improve ontime delivery while controlling costs. Skilled in carrier relations, and documentation (BOLs, packing lists, invoices) with handson TMS tracking and reporting. Recognized for streamlining workflows, elevating service levels, and building crossfunctional alignment while upholding safety and compliance.
Overview
8
8
years of professional experience
Work History
Operations manager
Gh logistics
11.2025 - 01.2026
- Oversaw daily operations in logistics management, ensuring efficient workflow and adherence to safety protocols.
- Coordinated shipments with local drivers and assets.
- Conducted HOS reports and audits.
- Conducted system audits and KPIs
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Key account manager
Zipline logistics
08.2022 - 11.2024
- Drafted shipment BOLs, packing lists, invoices and shipping labels
- Communicated with carriers to confirm delivery windows and reduce shipment delays
- Tracked and traced in-transit loads to stay updated on shipment status
- Maintained cost targets through strategic contract negotiation with freight vendors
- Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt
- Reviewed logistics performance with customers against targets, benchmarks and service agreements
- Maintained account retention through highly effective account management skills and exemplary selling competencies
- Assessed client needs and requirements and liaised with internal departments to facilitate superior account management
- Reviewed and analyzed account performance and developed corrective strategies to enhance performance
Logistics Coordinator
Luminex
08.2022 - 11.2024
- Drafted shipment BOLs, packing lists, invoices and shipping labels
- Communicated with carriers to confirm delivery windows and reduce shipment delays
- Tracked and traced in-transit loads to stay updated on shipment status
- Maintained cost targets through strategic contract negotiation with freight vendors
- Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt
- Reviewed logistics performance with customers against targets, benchmarks and service agreements
- Maintained account retention through highly effective account management skills and exemplary selling competencies
- Assessed client needs and requirements and liaised with internal departments to facilitate superior account management
- Reviewed and analyzed account performance and developed corrective strategies to enhance performance
Logistics Supervisor
Simply NUC
01.2022 - 07.2022
Supply Specialist
Army
04.2018 - 07.2021
- Managed supply requests, movements and preservation of group supplies
- Supervised automated tracking program for unit supplies
- Performed inventory counts every Month to document all unit equipment
- Coordinated NCO training for section
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement
- Received incoming product deliveries and relocated to storage shelves, coolers or bins
- Packaged items with appropriate materials to prevent damage during shipping
- Prioritized and organized tasks to efficiently accomplish service goals
- Handled all delegated tasks, including receiving and distributing
- Utilized problem solving skills to troubleshoot issues that arose during the supply process.
Education
Business Administration
Southern New Hampshire University
Skills
- Military
- Account management
- Account strategy
- Supply chain operations
- Decision making
- Attention to detail
- Problem-solving
Timeline
Operations manager
Gh logistics
11.2025 - 01.2026
Key account manager
Zipline logistics
08.2022 - 11.2024
Logistics Coordinator
Luminex
08.2022 - 11.2024
Logistics Supervisor
Simply NUC
01.2022 - 07.2022
Supply Specialist
Army
04.2018 - 07.2021
Business Administration
Southern New Hampshire University