Daeja Thomas
Cheyenne,WY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
11
11
years of professional experience
Work History
Store Lead
Men’s Wearhouse
Cheyenne, WY
02.2026 - 09.2026
- Supervised daily store operations and maintained high customer service standards.
- Trained and mentored new team members on sales techniques and product knowledge.
- Managed inventory levels and conducted regular stock assessments for accuracy.
- Coordinated visual merchandising to enhance product displays and store aesthetics.
- Resolved customer inquiries and complaints, ensuring positive shopping experiences.
- Monitored sales performance and provided feedback to improve team efficiency.
- Served as a role model for other employees by demonstrating superior work ethic.
- Regularly communicated with upper management regarding operational matters affecting the business.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
- Handled cash reconciliation at end of shift.
- Maintained accurate records of transactions for financial reporting purposes.
- Performed regular cycle counts of inventory items throughout the store.
- Resolved customer complaints in a timely manner.
- Organized promotional displays and merchandise shelves according to company standards.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Received store deliveries and transported items to correct facility locations.
- Welcomed customers at store entrance to understand their needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
Assistant Store Manager
Shoe Carnival
Cheyenne, WY
01.2024 - 02.2026
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance to uphold compliance with company policies and enhance team accountability.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints efficiently to improve customer satisfaction and retention.
- Maintained an organized work environment by delegating tasks to staff.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Followed loss prevention procedures to prevent theft.
- Reported issues and updates to management during daily briefings.
- Unload truckload every week, tag shoes and restock products throughout the store.
- Keep track of the daily budget to ensure the overall goal.
- Performed cashier tasks, including processing transactions and handling cash.
- Opened and closed the store during schedule shifts.
- Cashier duties.
Cashier
Sapp Bros
Cheyenne, WY
12.2024 - 04.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept accurate records of purchases to track sales and inventory levels. of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise to ensure product availability for customers. with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and addressed inquiries about products and services to provide helpful assistance.
- Issued receipts to customers after processing transactions for clarity and record-keeping., refunds, credits or change due to customers.
- Performed additional duties assigned by management to support overall store operations. as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated a cash register or POS system to receive payment by cash, check and credit card.
Room Service Associate
Cheyenne Regional Medical Center - West Campus
Cheyenne, WY
07.2022 - 06.2023
- Cultivated positive guest experiences through attentive service and genuine care.
- Resolved guest concerns and issues quickly and effectively.
- Worked various shifts to accommodate food service needs.
- Placed food servings on plates or trays according to orders or instructions.
- Verified meal orders for accuracy to ensure each patient had a correct meal due to the specified diet.
- Implemented food safety and sanitation practices in compliance with health regulations.
- Maintained clean, neat and professional uniform to promote positive corporate image.
Subway Shift Lead
Loaf 'N Jug
Cheyenne, WY
10.2021 - 03.2022
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Uphold company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Educated customers about offerings, promotions and pricing to boost sales.
Subway Shift Lead/Manager
Pilot Travel Center Flying J
Cheyenne, WY
06.2019 - 03.2021
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Uphold company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reviewed financial statements to meet targets during shift.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Cashier/Server
Rolln' 50's diner/ Burger Inn
Cheyenne, WY
07.2018 - 05.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Housekeeping Assistant
Life Care Center of Cheyenne
Cheyenne, WY
03.2016 - 03.2018
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with patient's and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Education
High school diploma -
Skills
- Order Verification
- Thorough Work Ethic
- Guest Service
- Organizational Abilities
- Multi-Tasking Skills
- Problem solving skills
- Order Accuracy
- Staff Supervision
- Strong verbal and written communication
- Cash Handling
- Sales and Upselling
- Staff Training and Development
- Flexible Schedule
- POS System Operation
- Goal Setting and Tracking
- Attention to detail
- Management skills
- Cleaning
- Customer Service
- Retail Management
Timeline
Store Lead
Men’s Wearhouse
02.2026 - 09.2026
Cashier
Sapp Bros
12.2024 - 04.2025
Assistant Store Manager
Shoe Carnival
01.2024 - 02.2026
Room Service Associate
Cheyenne Regional Medical Center - West Campus
07.2022 - 06.2023
Subway Shift Lead
Loaf 'N Jug
10.2021 - 03.2022
Subway Shift Lead/Manager
Pilot Travel Center Flying J
06.2019 - 03.2021
Cashier/Server
Rolln' 50's diner/ Burger Inn
07.2018 - 05.2019
Housekeeping Assistant
Life Care Center of Cheyenne
03.2016 - 03.2018