Daekontee Barcon
Smyrna,GA
Summary
Enthusiastic leader with a demonstrated history of working in the retail industry. Seasoned in managing a variety of personalities and dedicated to building capabilities in others. Skilled in coaching, problem solving in the moment and upholding company standard. Experienced in meeting sales goals and maintaining excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Alclear LLC
Atlanta, GA
06.2023 - Current
- Empower Ambassadors to take ownership of their sales goals, leading to an increase in KPI outcomes.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Lead successful change initiatives, ensuring seamless transitions during organizational restructuring efforts. (i.e CRADA and TSA Precheck launch)
- Uphold the company's strict policy regarding Security, Service and Sales
- Nurture relationships with various stakeholders in the airport for seamless operations
- Handle strategic scheduling of 120 Ambassadors for numerous shifts, taking into account airport traffic and lane experiences.
General Manager
Rockin' Jump Trampoline Park
Smyrna, GA
03.2022 - 05.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with guests and suppliers through account development.
- Maximized efficiency by coaching and mentoring team members in the moment
- Implemented operational strategies and effectively built guest and employee loyalty.
- Increased Customer OSAT by 29% within the first 2 months of employment
Store Manager
STARBUCKS COFFEE COMPANY
Smyrna, GA
11.2020 - 02.2022
- Cash handling, deposits and balancing
- Interviewing and hiring new partners
- Problem solving in the moment
- Successful daily operation of the store
- Utilizing Food Management Tool for food inventory to cut product waste
- Creating pars and ordering according to daily use
- Meeting and exceeding goals for sales and customer connections
- Creating store action plans to close opportunity gaps
- Upholding Starbucks standards as well as its mission and values
Master Barista
Target
10.2017 - 08.2021
- Administered respectful, encouraging and direct coaching
- Owned the training and developing of new and tenured team members
- Prioritized drink requests while managing back of house tasks
- Restocked display cases with attractive arrangements to promote specialty food items
- Engaged in suggestive selling to improve sales
- Actively interacted with customers during peak periods to promote customer connection
- Decreased customer wait times with quick and efficient service
Barista Trainer and Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2019 - 11.2020
- Developed and executed training plans for new hires and internal promotions
- Prepared partners for standard skill checks
- Upheld and communicated company standards to partners for optimal quality, safety and cleanliness
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Balanced tills and managed safe counts and deposits
- Engaged with customers to insure repeat business
Barista
STARBUCKS COFFEE COMPANY
04.2017 - 05.2019
- Became familiar with every menu preparation and numerous off-label drinks to meet all customer needs
- Complied with standards for merchandising, stocking and storing product
- Maintained supply levels in counter and customer lobby areas to meet typical demands
- Maintained consistent attendance and punctuality
Education
Criminal Justice
Kennesaw State University
Kennesaw, GASkills
- Decision Making
- Cost Reduction
- Goal Setting
- Budget Control
- Problem Anticipation and Resolution
- Customer Service Management
- Sales Tracking
- Quality Assurance
- Assignment Delegation
- Security Operations
Certification
- ServSafe Certified
- Adult and Pediatric First Aid/CPR/AED Certified
- Airport SIDA Security clearance
Timeline
Operations Manager
Alclear LLC
06.2023 - Current
General Manager
Rockin' Jump Trampoline Park
03.2022 - 05.2023
Store Manager
STARBUCKS COFFEE COMPANY
11.2020 - 02.2022
Barista Trainer and Shift Supervisor
STARBUCKS COFFEE COMPANY
05.2019 - 11.2020
Master Barista
Target
10.2017 - 08.2021
Barista
STARBUCKS COFFEE COMPANY
04.2017 - 05.2019
Criminal Justice
Kennesaw State University