Daelashae Roberts
Auburn,WA
Summary
My name is Daelashae Roberts and Im currently a Manager at McDonald's with a proven track record in enhancing team performance and resolving customer issues. I have a drive for a reliable and personable environment that drives customer satisfaction and repeat business and I am very committed to upholding high standards and accountability in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Shift Manager
Mc Donalds
Auburn Wa
12.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards online and in person.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled money in safe and counted cash every shift.
- Helped with food inventory and waste cost.
- Making sure standards are being met and everyone is consistent with their work, if not then being held accountable.
Crew Member
Mc Donalds
Auburn, WA
05.2022 - 12.2023
- Worked front counter, drive-thru window and table/grill
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management.
Sales Associate
Zumiez
Auburn Wa
06.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, and engaged with customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy- Also handled online orders that needed shipping.
Education
Auburn Riverside Highschool
Auburn Wa06.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Delegating
- Personable
- Reliable
Accomplishments
High School Graduate- Auburn Riverside Highschool
Timeline
Shift Manager
Mc Donalds
12.2023 - Current
Sales Associate
Zumiez
06.2022 - 03.2023
Crew Member
Mc Donalds
05.2022 - 12.2023
Auburn Riverside Highschool