Dae’Quan Miller
Charlotte,NC
Summary
Customer-oriented employee with 3 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Wells Fargo
Charlotte, NC
04.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented account activities and generated sales reports.
Spectrum Billing Support Lead
Spectrum
Charlotte, NC
04.2020 - 04.2022
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Troubleshot and resolved technical issues in-person, via telephone and over online chat services.
Education
High School Diploma -
Atkins Academic & Tech High School
Winston-salem, NC06.2013
Skills
- Attention to detail
- Conflict Resolution
- Multitasking and Prioritization
- Revenue Forecasting
- Performance Evaluation and Monitoring
- Technologically Savvy
- Inbound and Outbound Calling
- Data Collection
Timeline
Customer Success Specialist
Wells Fargo
04.2022 - Current
Spectrum Billing Support Lead
Spectrum
04.2020 - 04.2022
High School Diploma -
Atkins Academic & Tech High School
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