Detail-oriented professional with extensive experience in scheduling and customer service. Proven ability to coordinate effectively with teams and maintain accurate records, ensuring a high standard of service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
OR SCHEDULING COORDINATOR
Baylor Scott & White Health
02.2026 - Current
Schedule surgeries and procedures, coordinating with surgeons, anesthesiologists, and nursing staff.
Communicate surgery times and preparation instructions to patients while ensuring accurate recordkeeping.
Update and manage scheduling software to reflect changes, cancellations, or add-on cases.
Receivables Representative
Royalty Medical Billing LLC
01.2018 - 12.2024
Generated revenue by establishing payment arrangements and monitoring delinquent accounts.
Scheduled consultations and set appointments for prospective clients while handling incoming inquiries.
Promoted services through outgoing calls, demonstrating excellent product knowledge.
Claims Representative Supervisor
Liberty Mutual insurance
09.2017 - 12.2018
Handled 60-100 customer support calls daily, addressing various inquiries and claim statuses.
Updated claims system to track status and provide relevant information to other departments.
Developed expertise in claims handling through training in the Associate in Claims (AIC) program.