Denise Ponce
El Paso
Summary
Organized Scheduling Specialist with expertise in optimizing scheduling processes and enhancing operational flow. Delivered efficient team collaboration through strong time management and conflict resolution skills. Focused on maintaining reliability and flexibility to ensure effective coordination in dynamic environments.
Overview
20
20
years of professional experience
Work History
OR Scheduling Coordinator
The Hospitals of Providence
El Paso, TX
05.2023 - Current
- Implemented efficient appointment management systems to enhance patient flow and satisfaction.
- Coordinated scheduling for clinical staff, optimizing resource allocation and availability.
- Streamlined communication between departments to ensure timely updates on schedule changes.
- Analyzed scheduling patterns to identify areas for operational improvement and efficiency gains.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Endoscopy Technician
The Hospitals of Providence East Campus
El Paso, TX
05.2015 - Current
- Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.á
- Followed operating and safety procedures for cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Supported physicians and nursing staff during procedures.q
- Setup and tore down procedure rooms in preparation for upcoming operations.
- Facilitated transportation of scopes for timely repair and maintenance.
- Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes and equipment.a
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Provided compassionate care to patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.á
- Assisted with transportation of scopes for repair and maintenance.
Clinical Assistant
Texas Tech Health Sciences Center
El Paso, TX
01.2007 - 02.2015
- Collaborated with practitioners, nurses, and patients, employing active listening and communication skills to enhance patient interactions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Assisted healthcare team in providing clinical care to patients in various settings. and maintained patient well-being across several areas and locations.
- Aided in clinical care and maintained patient well-being across several areas and locations.
- Administered vaccines and performed blood draws for an average of 15 patients per day.
- Facilitated collaborative activities such as games and reading to encourage social interactions and improve overall patient well-being.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Entertained patients with collaborative activities including games, reading and group engagements to promote social interactions and increase overall well-being.
Insurance Verification Specialist
Texas Tech Health Sciences Center
El Paso, TX
06.2010 - 07.2011
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Performed verification of Medicare coverage.
- Contacted insurance companies to obtain critical information on policies and payment benefits for patients.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Reviewed documentation for appropriate coding, identified errors, and made necessary revisions.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Gathered key patient and demographic data to ensure accurate records.
- Reviewed personal cases and insurance coverage information weekly to assist patients in understanding their benefits.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Customer Service Representative
EchoStar
El Paso , TX
02.2007 - 12.2007
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Advised customers on effective strategies for resolving service and billing issues.
- Facilitated customer payments and established payment plans to enhance account management.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer interactions to create accurate records of requests, problems, and solutions.
Education
Medical Assistant - Health Aide
Career Center of Texas
El Paso, TX12.2007
Skills
- Patient Care
- Records administration
- Patient scheduling
- Records maintenance
- Schedule management
- Calendar coordination
- Transporting patients
- Certified in BLS
- Supply chain coordination
- Surgical scheduling
- Quality assurance
- Scope calibration
- Data entry
- Office administration
- Insurance verification
- Professional integrity
- Relationship management
- Effective multitasking
- Communication skills
- Telephone etiquette
- Time management skills
- Problem-solving
- Healthcare operations
- Stakeholder engagement
- Team building
- Flexible
- Reliable and trustworthy
- Strong work ethic
- Work ethic
- Deadline oriented
- Advanced manual dexterity
- Materials management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other
Timeline
OR Scheduling Coordinator
The Hospitals of Providence
05.2023 - Current
Endoscopy Technician
The Hospitals of Providence East Campus
05.2015 - Current
Insurance Verification Specialist
Texas Tech Health Sciences Center
06.2010 - 07.2011
Customer Service Representative
EchoStar
02.2007 - 12.2007
Clinical Assistant
Texas Tech Health Sciences Center
01.2007 - 02.2015
Medical Assistant - Health Aide
Career Center of Texas