DAESHA THOMAS

Dallas,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

years of professional experience

Work History

HEALTHCARE OPERATIONS / SURGERY SCHEDULING

Baylor Heart Hospital

Dallas, TX

10.2022 - 06.2026

Coordinated high-volume scheduling activities while maintaining accuracy and attention to detail.
Communicated with patients, physicians, clinical staff, and internal departments to coordinate appointments and services.
Managed multiple priorities while working within time-sensitive operational requirements.
Entered and maintained accurate information in electronic systems and scheduling platforms.
Resolved scheduling issues and communicated changes promptly to the appropriate parties.
Protected confidential information while following established healthcare policies and procedures.

Dispatcher Coordinator Remote

L & S MECHANICAL

Dallas, TX

02.2017 - 10.2022

Developed strategies for improving efficiency within the dispatch department.
Addressed questions, problems or requests for service or equipment.
Received or prepared work orders.
Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Created daily reports detailing response times, call volumes, and other pertinent information.
Assigned drivers to appropriate routes based on customer needs.
Managed a large volume of phone calls while ensuring accuracy in data entry.
responsible taking inbound calls and making out-bounding calls to customers and assigning scheduled work to technicians.

Customer Service Representative Team Lead Remote

AEGIS

09.2015 - 12.2017

Implemented innovative methods for streamlining the customer service process.
Answered customer inquiries and provided accurate information regarding products and services.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Answered customer inquiries via phone, email, and chat.
Maintained a high level of professionalism when dealing with difficult customers.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

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SUMMIT H.S

Skills

Warehouse/Distribution Operations
Tracking & Reporting
Team Collaboration
High-Volume Work Environment
Transportation & Logistics
Dispatch & Scheduling
Route Coordination
Inventory Management
Data Entry
Customer Service

Order Processing
Documentation & Recordkeeping
Problem Resolution
Microsoft Office
Email & Phone Communication
Patient scheduling
Data entry
Follow-up skills
Reception oversight

Timeline