Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAESHON PIERCE

GRANITE BAY,California

Summary

Hardworking employee enthusiastic about learning the insurance field. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Sales Representative

T-Mobile
10.2022 - Current
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Call Center Representative

T-Mobile
02.2021 - 09.2022
  • Approved and terminated customer contracts upon request.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Service Desk Analyst

Toyota
09.2017 - 01.2021
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Engaged in user support interactions via telephone, chat and email platforms.

Shipping and Receiving Clerk

Cokeva
02.2015 - 06.2017
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Education

Audio Engineering (Pro Tools) - Audio/Art

American River College
Sacramento, CA
08.2022

High School Diploma -

Del Oro High School
Loomis, CA
07.2014

Skills

  • Account Management
  • Client Service
  • Revenue Generation
  • Process Improvement
  • Customer Retention
  • Customer Service

Timeline

Sales Representative

T-Mobile
10.2022 - Current

Call Center Representative

T-Mobile
02.2021 - 09.2022

Service Desk Analyst

Toyota
09.2017 - 01.2021

Shipping and Receiving Clerk

Cokeva
02.2015 - 06.2017

Audio Engineering (Pro Tools) - Audio/Art

American River College

High School Diploma -

Del Oro High School
DAESHON PIERCE