Hardworking employee enthusiastic about learning the insurance field. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Sales Representative
T-Mobile
10.2022 - Current
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Collaborated with cross-functional teams to identify and address customer needs.
Developed and implemented marketing plans to increase brand awareness and drive sales.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Call Center Representative
T-Mobile
02.2021 - 09.2022
Approved and terminated customer contracts upon request.
Responded to customer calls and emails to answer questions about products and services.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Service Desk Analyst
Toyota
09.2017 - 01.2021
Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Engaged in user support interactions via telephone, chat and email platforms.
Shipping and Receiving Clerk
Cokeva
02.2015 - 06.2017
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Reviewed order data to verify transactions and shipping dates.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Inspected merchandise and sent damaged pieces for repair before shipment.