Daesia Fields
Baxley,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Activus Connect
Orlando, FL
10.2022 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Support Representative
Best Buy
Richfield, MN
05.2021 - 05.2022
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Helped customers track and ship packages, responding to average of 50-100 calls per day.
- Identified support trends from calls and reported information to management to help coordinate proactive responses.
- Consulted with customers regarding needs and addressed concerns.
CSR III
TDB Communications
Washington, DC
10.2020 - 05.2021
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded company productivity standards on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Security Guard Officer
G4S Secure Solutions
Vidalia, GA
10.2019 - 10.2020
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Searched individuals and baggage for weapons and other prohibited items.
Customer Service Representative
Enhanced Recovery Company
Waycross, GA
06.2017 - 10.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
Education
High School Diploma -
Appling County High School
Skills
- Service Desk Support
- Data Entry
- Application Installations
- Call Center Operations
- Communication
- Active Listening
- Problem Resolution
- Human Relations
- Processing Payments
- Interpersonal Communication
- Quality Control
- Data Collection
- Complaint resolution
- Paperwork Processing
Timeline
Customer Service Representative
Activus Connect
10.2022 - 02.2024
Customer Support Representative
Best Buy
05.2021 - 05.2022
CSR III
TDB Communications
10.2020 - 05.2021
Security Guard Officer
G4S Secure Solutions
10.2019 - 10.2020
Customer Service Representative
Enhanced Recovery Company
06.2017 - 10.2019
High School Diploma -
Appling County High School