Miracle Preston
Spring,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Casinotech
10.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers through phone conversations and email correspondence.
- Prepared correspondence using Microsoft Word and Outlook.
- Scheduled appointments using Outlook calendar software.
- Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
Customer Support Representative
Alorica
02.2021 - 10.2023
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
- Identified ways to streamline common requests and improve support processes to better serve customers' needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Cell Phone Sales Manager
Tmoblie
04.2019 - 01.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Used on-site computer systems to access figures and documentation associated with available service plans.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Package Handler
UPS(Temp)
01.2018 - 03.2019
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Palletized boxes to increase movement and shipment efficiency.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
Customer Service Representative
Uhaul Moving And Storage
09.2014 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
Education
High School Diploma -
Westfield High School
Houston, TX05.2014
Skills
- Application installations
- Technical troubleshooting
- Service desk support
- Report generation
- High-energy attitude
- System implementation
- Retail sales customer service
- Inbound and Outbound Calling
- Technologically savvy
- Senior leadership support
- Microsoft Office expertise
- Quality assurance controls
- Credit card payment processing
- Microsoft Outlook
Timeline
Customer Service Representative
Casinotech
10.2023 - Current
Customer Support Representative
Alorica
02.2021 - 10.2023
Cell Phone Sales Manager
Tmoblie
04.2019 - 01.2021
Package Handler
UPS(Temp)
01.2018 - 03.2019
Customer Service Representative
Uhaul Moving And Storage
09.2014 - 12.2017
High School Diploma -
Westfield High School