Summary
Overview
Work History
Education
Skills
Certification
Diplomas
References
Hands on lab experience
Timeline
Generic

NURUDEEN ALIU

IT TECH / SERVICE DESK
Houston,TX

Summary

Dynamic IT and customer service professional with a proven track record at Soak International LLC, excelling in resolving customer issues and enhancing satisfaction.

Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.

Tech-savvy with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.


Overview

2025
2025
years of professional experience
2036
2036
years of post-secondary education
7
7
Certifications

Work History

Customer Service Representative

MTM Transportation
10.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

CUSTOMER SERVICE REPRESENTATIVE

Soak International LLC
1 2021 - 6 2023
  • Anticipated needs and resolved problems to keep customers happy
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Informed customers of promotions and special offers to increase sales
  • Answered inbound calls to handle various concerns, set appointments, and close sales
  • Managed customer calls efficiently in a fast-paced call center environment
  • Delivered fast and friendly service to handle questions and service complaints
  • Addressed and resolved customer concerns and complaints
  • Processed customer exchanges, refunds, and bill adjustments to correct product or service problems

IT TECHNICIAN/ CUSTOMER SERVICE

ALOMA COMPUTER SOLUTION
01.2015 - 08.2017
  • Developed training materials for end users on the use of various programs and applications
  • Created documentation to assist with further analysis of technical issues
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications

IT TECHNICIAN

NESTLE
02.2013 - 10.2014
  • Provided technical support to end users regarding installation of hardware and software components
  • Monitored network performance to ensure optimal efficiency
  • Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software

Education

PIPING DESIGN ( P&ID AUTOPLANT) -

KEN TECHNOLOGIES
Lagos, Nigeria

AIR TRANSPORT ESSENTIALS - undefined

DHAEWOOD AVIATION BUSINESS SCHOOL
Lagos, Nigeria

DIPLOMA IN MARKETING - undefined

OLABISI ONABANJO UNIVERSITY

COMPUTER FUNDAMENTALS - undefined

LAGOS CITY COMPUTER COLLEGE
Lagos, Nigeria

GED - undefined

SUNBEAM HIGH SCHOOL
Lagos, Nigeria

ITSA - ITSA PROGRAM /CYBER SECURITY

MYCOMPUTERCAREER SCHOOL
HOUSTON, TEXAS
05.2001 - 01.2024

Skills

Network Security

Access Control

Threat Analysis

Web Application Security

Mobile Security

Two-Factor Authentication

Wireless Security

Patch Management

Physical Security

Hardware installation

Application installations

Helpdesk services

Information security

Operating system management

Certification

COMPTIA A+

Diplomas

  • Diploma - Marketing, Olabisi Onabanjo University, Nigeria, 08/2006
  • Computer Science - Computer Hardware and Software Installation, Lagos City Computer School, Lagos, Nigeria, 01/2002

References

References available upon request

Hands on lab experience

HANDS ON LAB EXPERIENCE FROM SCHOOL (mycomputercareer)

Timeline

Customer Service Representative

MTM Transportation
10.2024 - Current

LINUX ESSENTIALS LPI

10-2024
MICROSOFT AZURE FUNDAMENTALS AI900
09-2024
MICROSOFT AZURE FUNDAMENTALS AZ900
08-2024
COMPTIA A+
07-2024
Certified in Cybersecurity { CC }, ISC2, Alexandria, VA, 02/2024
02-2024

IT TECHNICIAN/ CUSTOMER SERVICE

ALOMA COMPUTER SOLUTION
01.2015 - 08.2017

IT TECHNICIAN

NESTLE
02.2013 - 10.2014
Basic Corrosion - Corrosion Technician, NACE (National Association of Corrosion Engineers), Qatar, 01/2012
01-2012

ITSA - ITSA PROGRAM /CYBER SECURITY

MYCOMPUTERCAREER SCHOOL
05.2001 - 01.2024

AIR TRANSPORT ESSENTIALS - undefined

DHAEWOOD AVIATION BUSINESS SCHOOL

DIPLOMA IN MARKETING - undefined

OLABISI ONABANJO UNIVERSITY

COMPUTER FUNDAMENTALS - undefined

LAGOS CITY COMPUTER COLLEGE

GED - undefined

SUNBEAM HIGH SCHOOL

CUSTOMER SERVICE REPRESENTATIVE

Soak International LLC
1 2021 - 6 2023

PIPING DESIGN ( P&ID AUTOPLANT) -

KEN TECHNOLOGIES

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