Dafina Asllani
Phoenix,AZ
Summary
Results-driven young lady with extensive experience in senior living management, coupled with a strong academic foundation in finance. Entrepreneurial mindset from successfully owning and operating a trucking company, where I honed skills in logistics, financial management, and strategic planning. Strong leadership, problem-solving, and communication abilities, with a keen focus on efficiency and continuous improvement. Eager to leverage diverse experience in administration to contribute to organizational success and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activity Director
Pacifica Senior Living
02.2024 - Current
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
Freight Dispatch Owner
Daffy Transport LLC.
05.2023 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
Server
Zinburger
08.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Activity Director
Vista Senior Living
02.2022 - 09.2022
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
Receptionist
Atria Senior Living
05.2021 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Operations Dispatch Supervisor
Bogdan Delivery
07.2020 - 04.2021
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development within the company.
- Implemented real-time monitoring systems to track fleet movements, enabling proactive response to potential issues.
- Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
Waitress
Nick And Bens
10.2019 - 06.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Receptionist
Koelsch Communities
10.2019 - 03.2019
- My duties as a Koelsh receptionist was to greet everyone entering the building, provide information about our building to potential buyers, make sure the residents are safe every morning through an Ok button system, forward emails, take phone calls, schedule appointments and create a positive environment for our residents and customers.
Education
Bachelors - Business Accountancy
Pima Community College
Tucson, AZ04-2026
Valley Vista High School
Surprise, AZ06.2020
Skills
- Strong work ethic
- Strong multitasking
- Organizational skills
- Small business operations
- Telephone skills
- Strong leadership qualities
- Event planning experience
- Business management
- Appointment scheduling
- Activity organization
Additional Information
- #readytowork , Authorized to work in the US for any employer
Certification
- CPR/AED Certification
- Food Handlers
Languages
Albanian
Native or Bilingual
Timeline
Activity Director
Pacifica Senior Living
02.2024 - Current
Freight Dispatch Owner
Daffy Transport LLC.
05.2023 - 01.2024
Activity Director
Vista Senior Living
02.2022 - 09.2022
Server
Zinburger
08.2021 - 02.2023
Receptionist
Atria Senior Living
05.2021 - 06.2021
Operations Dispatch Supervisor
Bogdan Delivery
07.2020 - 04.2021
Waitress
Nick And Bens
10.2019 - 06.2020
Receptionist
Koelsch Communities
10.2019 - 03.2019
Bachelors - Business Accountancy
Pima Community College
Valley Vista High School