Dafina Rexhepi
Skokie,IL
Summary
Dedicated hospitality professional with extensive experience in customer service and hotel management. Demonstrates a strong work ethic and effective communication skills, ensuring every guest leaves satisfied. Proven track record of building long-term loyalty through exceptional service, alongside expertise in reservation, background checks and processing leasing applications. Aspires to contribute to dynamic teams while enhancing operational efficiency and guest experiences.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Cagan Management Group Inc.
Skokie, Illinois
11.2023 - Current
- Participated in community events related to leasing activities or tenant relations.
- Used strong communication techniques to answer calls and resolve problems for various parties.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Checked rental eligibility by following company's verification process.
- Detailed application requirements and answered questions from prospective tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Conducted background checks on applicants.
- Managed multiple projects simultaneously while meeting deadlines.
- Processing applications and running background checks using both Yardi and CRM.
Front Desk Agent/Sales Assistant
Hyatt Regency Deerfield
Deerfield, IL
09.2022 - 11.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered telephones and greeted visitors to assist, answer questions, and direct.
- Managed billing processes including account updates and charge postings.
- Reviewed accounts and charges with guests during the check-out process.
- Assisted sales in making block parties and creating reservations.
Front Desk Supervisor
Hyatt House Evanston
Evanston, IL
11.2021 - 07.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Arranged special accommodations for guests to enhance visitor experiences.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Cleaning Crew Member
Exceptional Building Services
Skokie, IL
02.2018 - 02.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Restocked supplies, replacing toiletries, liners and soaps.
Sales Coordinator
Hyatt House Evanston
Evanston, IL
07.2021 - 11.2021
- Fostered relationships with customers to expand customer base and retain business.
- Coordinated and finalized sales proposals to complete purchases.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
Front Desk Agent
Hyatt House Evanston
Evanston, IL
03.2021 - 07.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Offered dining information and helped guests organize local activities to enhance stay.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Shift Lead
Panera Bread
Skokie, IL
03.2018 - 07.2020
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Guided staff on implementing promotions and marketing programs.
Cashier
Panera Bread
Skokie, IL
03.2017 - 03.2018
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Barista and made food for customers.
Education
High School Diploma -
Niles North High School
Skokie, IL05.2020
Skills
- Account Changes
- Guest check-in and check-out
- Telephone and email etiquette
- Background checks
- CRM software
- Application processing
- Hospitality Services
- Customer Service
- Team Building
- Front Office Support
- Credit and cash payments
- Problem-solving skills
- Sales
- POS system operation
Languages
Albanian
Native/ Bilingual
American Sign Language
Native/ Bilingual
English
Native/ Bilingual
Timeline
Leasing Agent
Cagan Management Group Inc.
11.2023 - Current
Front Desk Agent/Sales Assistant
Hyatt Regency Deerfield
09.2022 - 11.2023
Front Desk Supervisor
Hyatt House Evanston
11.2021 - 07.2022
Sales Coordinator
Hyatt House Evanston
07.2021 - 11.2021
Front Desk Agent
Hyatt House Evanston
03.2021 - 07.2021
Shift Lead
Panera Bread
03.2018 - 07.2020
Cleaning Crew Member
Exceptional Building Services
02.2018 - 02.2022
Cashier
Panera Bread
03.2017 - 03.2018
High School Diploma -
Niles North High School
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