Deneka Gregory
Locust Grove,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Silverpoint
Atlanta, GA
01.2023 - 01.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Patient Access Representative
Emory Decatur Hospital
Decatur , GA
02.2022 - 12.2022
- Trained new staff on hospital processes and procedures.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilised knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Resolved patient billing issues in line with established guidelines.
- Maintained business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies,placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service, and repairs.
Customer Service Representative
Valero Gas Station
Rex, Georgia
01.2019 - 02.2022
- Provided primary customer support to internal and external customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Performed cash, card and check transactions to complete customer purchases.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Confirmed stock levels and expiration dates of merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Some College (No Degree) - Radiology
Georgia State University
Atlanta, GASkills
- Complaint resolution
- Account updating
- Call logging
- Sales closing
- Resolving issues
- Customer support
- Training experience
- Problem-solving skill
- Customer communications
- Payment processing
- Account management
- Answering questions
- Verbal and written communication
- Call center operations
- Data entry
Timeline
Leasing Agent
Silverpoint
01.2023 - 01.2024
Patient Access Representative
Emory Decatur Hospital
02.2022 - 12.2022
Customer Service Representative
Valero Gas Station
01.2019 - 02.2022
Some College (No Degree) - Radiology
Georgia State University