Aliyah Johnson
Katy
Summary
Meticulous and conscientious document management specialist offering expertise in developing, implementing, optimizing and enforcing consistent and compliant systems for Call center and laboratory environments. Well-versed in security protocols, regulatory concerns and access administration.
Overview
10
10
years of professional experience
Work History
Leasing Agent
New Urban Residential
01.2024 - Current
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Efficiently responded to tenant questions and concerns related to maintenance.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
Imaging Specialist/Specimen Processor
Quest Diagnostics
05.2022 - 09.2023
- Performed imaging and digital scanning of documents, photographs, and other media.
- Maintained accurate records of all imaging operations.
- Processed image data using specialized software applications to adjust brightness, contrast, resolution, color balance.
- Set up and operated a variety of imaging equipment to capture images for archival purposes.
- Processed specimens and prepared them for testing according to established procedures.
- Recorded specimen data into laboratory information systems accurately and efficiently.
- Ensured specimens were labeled correctly and in compliance with regulations.
- Monitored the inventory of supplies necessary for specimen processing.
- Followed safety protocols while handling hazardous materials.
- Assisted other departments with sample collection processes when needed.
- Maintained a clean work environment by adhering to infection control guidelines.
Retention Advisor
Full Potential Solutions
07.2019 - 02.2022
- Answered incoming customer inquiries via phone, email and live chat.
- Provided customers with product and service information.
- Verified customer information and processed orders accurately.
- Resolved customer complaints promptly and professionally.
- Informed customers of deals and promotions.
- Identified customer needs to upsell products or services.
- Maintained records of customer interactions, transactions, comments and complaints.
- Escalated unresolved issues to the appropriate department for further investigation.
Customer Service Representative
US Bank Service Center
07.2016 - 07.2019
- Assisted customers with credit card transactions and inquiries.
- Processed payments from customers utilizing a variety of methods, including debit and credit cards, cash, checks, and electronic transfers.
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Prepared detailed reports on investigations into suspected fraudulent activities.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Debt Collector
Integrity Call Solutions
10.2014 - 07.2016
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Processed incoming payments from customers according to established procedures.
Education
Some College (No Degree) -
Stephens College
Columbia, MOSome College (No Degree) -
Metropolitan Community College - Kansas City
Kansas City, MOHigh School Diploma -
Paseo Acad. Of Performing Arts
Kansas City, MO05.2013
Skills
- Document Control
- Data Logging
- Recordkeeping Skills
- Data Entry
- Call Management
- Complaint Resolution
- Customer Service
- Critical Thinking
- Team Collaboration
- New System Implementation
- Telephone and email etiquette
- Leasing and sales
- Lease preparation
- Move-in coordination
- Property tours
- Eviction procedures
- Fair housing regulations
- Property tours and inspections
Education and Training
other,Kansas City, MO,other,Columbia, MO,other,Kansas City, MO
Contact
Katy, TX 77443
Additional Information
Yardi Trained
Entrata Trained
Timeline
Leasing Agent
New Urban Residential
01.2024 - Current
Imaging Specialist/Specimen Processor
Quest Diagnostics
05.2022 - 09.2023
Retention Advisor
Full Potential Solutions
07.2019 - 02.2022
Customer Service Representative
US Bank Service Center
07.2016 - 07.2019
Debt Collector
Integrity Call Solutions
10.2014 - 07.2016
Some College (No Degree) -
Stephens College
Some College (No Degree) -
Metropolitan Community College - Kansas City
High School Diploma -
Paseo Acad. Of Performing Arts
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