LaZandra Bazile
Manvel,TX
Summary
Skilled property management professional experienced in tenant relations, office management and customer service. Excellent interpersonal, communication and leadership abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Leasing Agent
Belmont Place LaFontaine Apartments
Houston, TX
04.2021 - Current
- Greeted prospects/residents entering the office to help with what each needed
- Described apartments and prices to prospective residents and accurately explained details of specials and current promotions
- Responsible for leasing property under acceptable and predetermined leases
- In charge of keeping track of all the leasing paperwork including the application papers, lease agreements, employment, rental, credit and background checks and lease move-in packets
- Completed the service requests and corresponded to the maintenance department
- Maintained thorough knowledge of lease terms, specifications and community policies.
Customer Service Supervisor
Chase Mortgage
Houston, TX
08.2010 - 04.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Answered incoming customer calls regarding products and services, providing information, troubleshooting issues, and resolving complaints.
- Performed outbound calls when required by contacting existing or potential customers.
- Reviewed loan applications and verified accuracy of borrower information.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
Customer Service Agent/Trainer
Amerinat LLC
Houston, TX
11.2006 - 07.2010
- Provided technical support over the phone when needed.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed high-volume of inbound and outbound customer calls.
- Created spreadsheets to track data entries.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Designed and developed training materials for new employees in the organization.
- Managed the technical setup for virtual classrooms, ensuring that all systems are functioning properly prior to class start time.
Assistant Manager/Store Manager
Al's Cleaners
New Orleans, LA
06.1993 - 08.2005
- Provided excellent customer service
- Prepared work schedules
- Trained, supervised and managed employees
- Balanced cash drawer at closing of shifts
- Responsible for opening and securing location
- Responsible and overseen cash, check, and credit card transactions
- Used MS Word and MS Excel for computer reports.
Education
High School Diploma -
Sarah T. Reed High School
Delgado Community College
Essentials Customer Service Skills -
Sacramento State University
Skills
- Training and Mentoring
- Staff Management
- Sales and Marketing Aptitude
- Telephone and Email Etiquette
- Data Entry
- Inbound and Outbound Calling
- Document Control
- Spreadsheets
- Complex Problem-Solving
- Team Leadership
Timeline
Leasing Agent
Belmont Place LaFontaine Apartments
04.2021 - Current
Customer Service Supervisor
Chase Mortgage
08.2010 - 04.2021
Customer Service Agent/Trainer
Amerinat LLC
11.2006 - 07.2010
Assistant Manager/Store Manager
Al's Cleaners
06.1993 - 08.2005
High School Diploma -
Sarah T. Reed High School
Delgado Community College
Essentials Customer Service Skills -
Sacramento State University
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