Dafne Ioppi Leite

Responsible for:

- Customer Service: responsible for supporting dozens of customer inquiries daily (chat and phone) and leveraging insights to create the support playbook;

- Procurement: finding and developing multiple suppliers, planning and negotiation;

- Marketing: Facebook and in-marketplace ads campaign creation and management;

- Operations: product listing, Fulfillment, and inventory management.

• Responsible for customer experience ( pre-sale, service and returns), commercial (preparation and presentation of the treatment plan and proposal), marketing (creation and execution of Google, FB, and IG online campaigns), and execution of treatments.

• Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
• Efficiently completed dental procedures for restorative work.
• Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.

• Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.
• Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
• Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
• Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.

• Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.
• Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
• Performed root canal procedures to treat nerve and dental pulp issues and prevent further damage to teeth and gums.
• Diagnosed nerve and dental tissue damage by conducting careful examinations to determine need for root canal procedures.