Dafne Janieh Gutiérrez
Results-driven professional with experience in customer service, inventory management, and shift leadership. Proven ability to support daily operations, maintain accurate records, and ensure efficient workflows that contribute to team success and customer satisfaction.
Fast learner with a strong work ethic and a proactive mindset. I adapt quickly to new environments, embrace challenges, and continuously seek opportunities to grow and improve. Dependable, detail-oriented, and committed to delivering high-quality results in every task | take on.
Bilingual communicator with excellent problem-solving skills and a team-first attitude. I take pride in being reliable, accountable, and always willing to go the extra mile to help my team and organization achieve its goals.
Work History
Server/Host
4 Years 9 Months- Welcomed guests and managed seating arrangements to optimize flow and enhance guest experience.
- Handled customer concerns with professionalism and problem-solving skills
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Assisted in training new staff on menu knowledge and service protocols.
- Monitored dining area for cleanliness, addressing issues proactively to maintain standards.
Food Runner
1 Month- Delivered food and beverages promptly to ensure exceptional guest experiences.
- Collaborated with kitchen staff to maintain efficient service flow during peak hours.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers by communicating special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
Inventory Clerk / Shift Lead
2 Years- Supervised and trained team members during assigned shifts to enhance team effectiveness and service quality
- Ensured compliance with store procedures and safety standards
- Assisted customers with inquiries, purchases, and product location
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Streamlined receiving processes, reducing discrepancies between shipments and recorded inventory.
- Collaborated with suppliers to resolve delivery issues, maintaining optimal supply chain operations.