Dafne Jimenz
Tempe,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. professional customer service specialist with experience resolving customer complaints and issues. I am someone who works well with others and posses a strong skill of multitasking. I’m looking for a long term position with growth opportunities. I know any team would be happy to have me as an addition.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Learning Ambassador
Amazon
Phoenix, Arizona
07.2023 - Current
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in training new employees on warehouse procedures and safety measures.
- Evaluated training effectiveness through feedback and assessments.
- Provided ongoing support and mentoring to employees throughout their onboarding process.
- Conducted audits and provided feedback to improve associate
- Promoted Amazon saftey
Front Desk Receptionist
Frenchys dry cleaners
Tempe, Arizona
02.2022 - 03.2023
- Sorted and tagged items to ensure proper handling and cleaning.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Responded promptly to customer inquiries about products or services offered by the business.
- Provided excellent customer service by responding quickly to complaints or requests for assistance in a timely manner.
Cashier
JCPenney
Tempe, Az
02.2021 - 01.2022
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers with product inquiries and provided exceptional service.
- Helped with purchases and signed customers up for rewards program.
- Assisted customers with product inquiries and service requests.
- Greeted customers and provided friendly customer service.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Marcos De Niza
Tempe, AzSkills
- Customer relationship management
- Team collaborationist
- Customer satisfaction
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Learning Ambassador
Amazon
07.2023 - Current
Front Desk Receptionist
Frenchys dry cleaners
02.2022 - 03.2023
Cashier
JCPenney
02.2021 - 01.2022
Marcos De Niza