DAFNE MORENO
Edinburg,TX
Summary
Detail-oriented administrative and service professional with over four years of experience. Dedicated to maximizing efficiency and customer satisfaction across diverse environments. Proven ability to handle high-volume documentation, manage complex logistics, and maintain precise records. Highly experienced in utilizing forward-thinking strategies to resolve consumer issues and managing sensitive, regulated information with professionalism. Seeking to leverage strong organizational and communication skills in a challenging customer service, or data-driven role.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Expeditors
McAllen, Texas
10.2025 - 10.2025
- Directed the warehouse team in stocking merchandise, pulling orders, and setting up loads.
- Managed all carrier relations, coordinating with transport companies (FedEx, UPS, USPS, DHL) on pick-ups and deliveries, and resolving issues related to expediting, tracing, or returning shipments.
- Prepared and processed all necessary shipping documentation, including work orders, bills of lading, and regulatory forms, to facilitate material routing and movement.
Enrollment Processing Representative II
Nelnet Student Loan Services
12.2023 - 06.2024
- Assessed applicant eligibility based on established institutional policies and federal regulations, providing fair opportunities for all prospective students.
- Processed large volumes of enrollment applications, ensuring accuracy and adherence to deadlines.
- Participated in training sessions to stay up-to-date on industry best practices, enhancing overall job performance and efficiency.
Customer Service Representative II
Maximus Federal Services
11.2021 - 08.2023
- Maintained consumer satisfaction with forward-thinking strategies focused on addressing their needs and rephrasing concerns after being transferred by Tier I Representatives.
- Utilized additional specialized resources that only this position can access to escalate issues further, such as having important tax documents corrected.
- Applied occasional provided feedback from supervisor to improve quality of work.
Customer Service Representative I
Maximus Federal Services
11.2021 - 11.2022
- Guided consumers through the Federally Facilitated Marketplace application process in a courteous and professional manner.
- Adhered to HIPAA guidelines before making changes to consumers accounts, such as resetting passwords and health insurance cancellations.
- Adapted to high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Floor Representative
LOFT
08.2021 - 01.2022
- Exceeded individual quotas while adhering to the store's mission statement.
- Built productive relationships with customers to establish trust, rapport and increased satisfaction.
- Embraced company values by acting as a positive role model to encourage an environment of learning and trust.
CVS Pharmacy
Customer Service Representative
Brownsville, Tx
10.2021 - 10.2021
- Resolved customer complaints in a timely manner, providing knowledgeable and friendly service that promoted high customer satisfaction.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Received incoming shipments from vendors, and verified contents against invoices.
Education
High School Diploma -
James Pace Early College High School
Brownsville, TX06-2021
Skills
- Effective communication
- Organizational abilities
- Data entry expertise
- Solutions-focused approach
- Attention to detail
- Customer support
- Adaptability and flexibility
- Time optimization strategies
- Microsoft Office knowledge
Languages
English
Professional
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Clerk
Expeditors
10.2025 - 10.2025
Enrollment Processing Representative II
Nelnet Student Loan Services
12.2023 - 06.2024
Customer Service Representative II
Maximus Federal Services
11.2021 - 08.2023
Customer Service Representative I
Maximus Federal Services
11.2021 - 11.2022
CVS Pharmacy
Customer Service Representative
10.2021 - 10.2021
Sales Floor Representative
LOFT
08.2021 - 01.2022
High School Diploma -
James Pace Early College High School