Dafne Rosario
The Bronx,NY
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
3
3
years of professional experience
Work History
Cashier, Customer Service
Liquor Store
, NY
09.2021 - Current
- Counted and balanced cashier drawers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed customer payments quickly and returned exact change and receipts.
- Offered customers carry-out service at completion of transaction.
Customer Service Executive
TJX Companies
The Bronx, New York
09.2022 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Consulted with customers regarding needs and addressed concerns.
Education
High School Diploma -
La Esperanza
Santo Domingo High School Diploma -
ASA College
Manhattan, NYSkills
- Product restocking
- Returns processing
- Drawer balancing
- Professionalism and courtesy
- Clear communication
- Written and verbal communication
- Team collaboration
- Reliability and punctuality
- Customer relations
- Customer service excellence
- Customer service
- Customer assistance
Timeline
Customer Service Executive
TJX Companies
09.2022 - 11.2024
Cashier, Customer Service
Liquor Store
09.2021 - Current
High School Diploma -
La Esperanza
High School Diploma -
ASA College