Summary

Overview

Work History

Education

Skills

Languages

Timeline

Lucia Guevara

Edinburg

Summary

Dedicated cashier with strong skills in customer service, cash handling, and team collaboration. Proven ability to train staff and enhance customer satisfaction through effective problem-solving.

Overview

years of professional experience

Work History

Cashier /Customer Service Cashier

Holiday Wine And Liquor

07.2023 - Current

Assisted customers with product inquiries and recommendations.
Maintained accurate cash drawer, minimizing discrepancies during shifts
Trained new staff on register operations and customer service standards.
Monitored sales floor for cleanliness and organized displays effectively.
Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Collaborated with team members to improve checkout processes and reduce wait times.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases,and locate items.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Handled cash with high accuracy and took care to check bills for fraud.

Dairy/Frozen Food Stocker

Walmart

01.2016 - 03.2016

Organized and stocked frozen food products to ensure optimal inventory levels.
Monitored product expiration dates and removed expired items promptly.
Assisted in maintaining cleanliness and safety standards in the frozen food section.
Collaborated with team members to improve restocking efficiency during peak hours.
Implemented best practices for merchandising frozen products to enhance customer visibility.

Merchandise Stocker

Party City

09.2014 - 07.2015

Organized merchandise displays to enhance product visibility and customer engagement.
Received, unpacked, and stocked inventory efficiently to maintain optimal stock levels.
Collaborated with team members to ensure accurate replenishment of sales floor items.
Monitored inventory levels and reported discrepancies to improve accuracy in stock management.
Trained new staff on best practices for merchandise handling and store organization.
Maintained cleanliness and organization of storage areas to facilitate easy access to products.
Assisted in seasonal setup of displays, aligning with promotional events and merchandising strategies.
Assisted in successful promotional events, constructing visually appealing displays according to planograms.
Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
Improved sales floor appearance through timely replenishment of products and regular maintenance.
Upheld visual merchandising standards across the sales floor, routinely checking for misplaced or incorrectly priced items.
Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.

Office Aid/English Tutor

UTPA

09.2011 - 03.2012

Developed individualized lesson plans to enhance student engagement and comprehension.
Conducted assessments to evaluate student progress and adapt instructional strategies accordingly.
Facilitated interactive group discussions to promote critical thinking and language skills.
Integrated technology tools to support diverse learning styles and improve educational outcomes.
Improved students' written and verbal English skills through personalized learning programs.
Taught students study techniques and strategies for succeeding on grammar and composition tests.
Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
Collaborated with fellow tutors to share best practices and improve overall effectiveness of the tutoring program.