Dafney Fernandez
Henderson,NV
Summary
Dedicated work professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
General Manager
A Touch of Las Vegas Spa
Las Vegas, NV
02.2017 - 06.2024
- Enhanced customer service and satisfaction with expert handling of escalated complaints
- Developed successful spa team by recruiting, hiring, and training each employee
- Maximized operational efficiency with effective staffing and assignment schedules
- Approached and solved work problems with initiative and sound judgement
- Maintained accurate financial records by personally counting cash, reconciling records and making daily deposits.
Cocktail Waitress
Golden Nugget
Las Vegas, NV
06.2015 - 12.2017
- Kept bar running efficiently by assisting bartenders and barbacks with different tasks
- Worked efficiently by streamlining deliveries and order taking
- Protected establishment from undue risk by verifying IDs and cutting off service to highly intoxicated guests
- Satisfied customers with fast, friendly and knowledgeable support
- Managed billing and payments with POS system and accurate order input
- Minimized complaints by keeping drinks full and delivering correct orders.
Skills
- Account Management
- Vendor Sourcing
- Operations Oversight
- Staff Supervision
- Sales
- Supply Chain Management
Timeline
General Manager
A Touch of Las Vegas Spa
02.2017 - 06.2024
Cocktail Waitress
Golden Nugget
06.2015 - 12.2017
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