Dafni Alvarez
Hammond,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Immediate Care- Registration
UW Swedish American Hospital
11.2024 - 01.2025
- Scheduled appointments efficiently using electronic health record systems.
- Greeted patients warmly and assisted with check-in procedures.
- Checked patients in and out for appointments, ensuring accurate collection of co-payments.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered phone calls promptly and addressed patient inquiries.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines, efficiently checking voicemail, returning calls, and directing messages to team members.
- Coordinated with medical staff to streamline patient flow.
- Verified insurance information to facilitate billing processes.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care requested by physicians and patients.
- Managed patient records and ensured confidentiality compliance.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained waiting area cleanliness and organized patient materials.
- Performed data entry tasks related to billing and collections procedures.
- Communicated with patients with compassion while keeping medical information private.
- Executed daily tasks with precision, contributing to smooth operations in a fast-paced medical office.
Medical Receptionist
Hammond Spine and Joint
Hammond, IN
03.2024 - 11.2024
- Greeted patients warmly and assisted with check-in procedures.
- Answered phone calls promptly and addressed patient inquiries.
- Scheduled appointments efficiently using electronic health record systems.
- Coordinated with medical staff to streamline patient flow.
- Scheduled and followed up on patient appointments, processed payments, and maintained accurate patient files for seamless patient management.
- Verified insurance information to facilitate billing processes.
- Managed patient records and ensured confidentiality compliance.
- Confirmed scheduled appointments with patients and gathered necessary details to enhance appointment readiness.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained waiting area cleanliness and organized patient materials.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed office supplies and equipment to ensure smooth daily operations.
- Managed office supplies inventory and ordered supplies to ensure continuous operational support.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Verified employee hours worked against timesheets provided by supervisors.
- Assisted in onboarding new employees by providing orientation materials.
- Trained staff on office policies and software systems for compliance purposes.
- Maintained accurate records of office supplies to support daily operations. and placed new supply orders.
- Supervised staff members, organized schedules and delegated tasks.
Medical Receptionist
UW Swedish American Hospital
Rockford, IL
04.2023 - 01.2024
- Greeted and checked in patients, updating patient information in computer system.
- Greeted patients warmly and assisted with check-in procedures.
- Managed patient records and ensured confidentiality compliance.
- Verified insurance coverage for appointments and collected co-payments as required.
- Verified insurance information to facilitate billing processes.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained waiting area cleanliness and organized patient materials.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Produce
Sam’s Club
Hodgkins, IL
05.2022 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs promptly to enhance service delivery.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Performed daily tasks accurately to support store operations.
- Restocked shelves and ensured product availability throughout the store.
- Maintained store cleanliness and organized merchandise displays effectively.
- Stocked and organized inventory on shelves to maintain product availability.
- Monitored inventory levels and reported discrepancies to management promptly.
- Ensured the cleanliness and tidiness of the store.
Beauty Concierge
Nordstrom
Oakbrook, IL
06.2022 - 08.2022
- Greeted clients in a professional manner and provided excellent customer service.
- Provided personalized beauty consultations to enhance customer experience.
- Recommended skincare and makeup products based on individual needs.
- Guided customers in selecting products and demonstrated application techniques to enhance their experience.
- Educated customers about product benefits and usage instructions.
- Educated customers on proper use of products, demonstrating how to apply them correctly as well as any special instructions or tips that may be needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Cultivated strong client relationships to foster loyalty and trust in services offered.
- Assisted clients with selecting the best beauty services for their needs.
- Demonstrated knowledge of current trends in makeup application techniques, nail art design, skincare protocols.
- Suggested additional items such as retail products or future services based on customer interests or needs.
- Maintained accurate records of all clients' visits, treatments, and purchases.
- Managed inventory levels and restocked products as needed.
- Maintained an organized display of beauty merchandise and supplies.
- Organized and filled shelves with beauty products to ensure availability for customers. with new inventory of beauty products as needed based on customer demand and sales trends.
- Performed regular check-ins with clients to evaluate their progress and satisfaction with beauty treatments and products.
Receptionist
VSI Security Inc.
Chicago, IL
11.2020 - 01.2021
- Managed incoming phone calls to ensure effective communication., Recorded and relayed messages to appropriate personnel., and directed calls to relevant departments for efficient communication.
- Coordinated and confirmed appointments to optimize staff schedules and enhance client service.
- Scheduled appointments and coordinated meetings for staff and clients.
- Organized reception area to create a welcoming environment for guests and improve first impressions.
- Provided basic information about company services to clients and visitors.
- Processed incoming and outgoing mail, distributing it to relevant departments.
- Assisted in maintaining office supplies inventory, ordering supplies to support operations.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Collaborated with team members to improve office workflow and communication processes.
Security
VSI Security Inc.
Chicago, IL
05.2020 - 06.2020
- Ensured compliance with mask and wristband policies for building access, enhancing safety protocols.
- Safeguarded confidential guest information, protecting privacy and trust.
Barista/ Cashier
A Cup Of Joe
Chicago, IL
09.2018 - 01.2019
- Prepared and served a variety of coffee beverages and pastries.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Delivered exceptional customer service, boosting guest satisfaction and loyalty.
- Provided exceptional customer service to enhance guest experience.
- Managed morning rush of customers, ensuring efficient service and a positive experience.
- Handled cash register transactions accurately and efficiently.
- Arrive on time to open up and make sure the store is presentable.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and brewing equipment with precision.
- Make sure customers drinks are made to their liking
- Check Inventory 3 times a week
- Make sure produce is fresh
- Managed inventory levels and restocked supplies regularly.
- Trained new baristas on beverage preparation techniques, enhancing team skills and service quality.
- Collaborated with team members to ensure smooth daily operations.
- Count cash drawer at the beginning and end of shifts
Education
Tricoci University Beauty of Culture -
Tricoci University Beauty of Culture
Bridgeview, IL 06.2019 - 12/2019
High School -
John F. Kennedy High School
Chicago, ILHigh School -
Minooka Community High School
Channahon, ILSkills
- Time Management
- Microsoft Excel
- Communication Skills
- Phone Etiquette
- Spanish Speaking
- Computer Skills
- Organizational Skills
- Administrative Experience
- Office Experience
- Phone Experience
- Medical Scheduling
- Medical Office Experience
- Medical Records
- Epic
- ChiroTouch
- Tebra
- Medical Billing
- Patient care
- Team collaboration
- Patient record management
- Medical documentation
- Insurance verification
- Patient scheduling
- Clerical support
- Healthcare regulations knowledge
- Appointment coordination
- Multi-line phone operation
- Effective communication
- Attention to detail
- Organization and time management
- Google drive
- Calm under pressure
- Problem-solving
- Problem resolution
- Good Telephone Etiquette
- Communication
Volunteer Experience
- Back to School Book Bag Giveaway, 09/01/18
- Thanksgiving Dinner for Veterans, 11/01/18
- Christmas with Santa, 12/01/18
- Clerical work at VSI Inc.
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Immediate Care- Registration
UW Swedish American Hospital
11.2024 - 01.2025
Medical Receptionist
Hammond Spine and Joint
03.2024 - 11.2024
Medical Receptionist
UW Swedish American Hospital
04.2023 - 01.2024
Beauty Concierge
Nordstrom
06.2022 - 08.2022
Produce
Sam’s Club
05.2022 - 12.2022
Receptionist
VSI Security Inc.
11.2020 - 01.2021
Security
VSI Security Inc.
05.2020 - 06.2020
Tricoci University Beauty of Culture -
Tricoci University Beauty of Culture
06.2019 - 12/2019
Barista/ Cashier
A Cup Of Joe
09.2018 - 01.2019
High School -
John F. Kennedy High School
High School -
Minooka Community High School