Dafni Pratt

*Worked in the Driver Services section, cross trained in Vehicle Services

*Processes a variety of transactions such as issuing and renewing motor vehicle credentials and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.

*Delivers excellent customer service to internal and external customers

*Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including driver license, ID cards, and registrations. Ensures all fees and deposits are reconciled and deposited correctly

*Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states' jurisdictions

*Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.

*Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer's eligibility for services, and complete transactions accurately and within any established service level.

*Administer vision, written, oral, and road examinations to evaluate drivers' knowledge and skills to safely operate motor vehicles and prepares reports for testing.

*Processes a variety of transactions such as issuing and renewing motor vehicle credentials and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.

*Delivers excellent customer service to internal and external customers

*Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including driver license, ID cards, and registrations. Ensures all fees and deposits are reconciled and deposited correctly

*Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states' jurisdictions

*Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.

*Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer's eligibility for services, and complete transactions accurately and within any established service levels

*Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration

*Administer vision, written, oral, and road examinations to evaluate drivers' knowledge and skills to safely operate motor vehicles.

*Prepare testing reports for upper management.

• Streamlined daily operations to enhance team efficiency and productivity.
• Coordinated cross-functional teams to ensure seamless project execution.