Samantha Reyes
New Castle,DE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Motor Vehicle Associate II
State Of Delaware DMV
03.2021 - Current
- Proficiently educated and enforced Motor Vehicle Laws, rules, regulations, and procedures.
- Accurately review driver's licenses, identifications, insurance, and titles for validity.
- Efficiently utilized Motor Vehicle and Licensing System, QMATIC, National Motor Vehicle Titling Information System, and ONBASE.
- Manage cash drawer with precision, adhering to strict financial controls.
- Successfully cross-trained in Audit room, completing Excel reports and utilizing consolidator.
- Demonstrate proficiency in Microsoft Word and Excel for data analysis and reporting.
- Foster effective cross-departmental communication to streamline processes.
Lead Bank Teller
Wells Fargo, NA
08.2016 - 03.2021
- Introduced customers to other bank team members to help meet financial needs.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained over 20 new tellers on bank
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Certified ATM Specialist who trained additional tellers and bankers
Education
Cosmetologist - Cosmetology
Schilling-Douglas School of Hair Design
Newark, DE11.2014
H.S. Diploma -
Kennett High School
Kennett Square, PA06.2009
Skills
- Managing records
- Analytical thinking abilities
- Customer Service
- Coaching and Mentoring
- Spanish Fluency
- Trustworthy and Honest
- Punctual and Reliable
- Data Entry
- Training and Development
Certifications
- Alteryx: Skilled in data analytics and workflow automation.
- Confluence: Proficient in project management and team collaboration.
- Certified Scrum Master: Expertise in Agile methodologies and team facilitation.
Timeline
Motor Vehicle Associate II
State Of Delaware DMV
03.2021 - Current
Lead Bank Teller
Wells Fargo, NA
08.2016 - 03.2021
Cosmetologist - Cosmetology
Schilling-Douglas School of Hair Design
H.S. Diploma -
Kennett High School