Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Samantha Reyes

New Castle,DE

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Motor Vehicle Associate II

State Of Delaware DMV
03.2021 - Current
  • Proficiently educated and enforced Motor Vehicle Laws, rules, regulations, and procedures.
  • Accurately review driver's licenses, identifications, insurance, and titles for validity.
  • Efficiently utilized Motor Vehicle and Licensing System, QMATIC, National Motor Vehicle Titling Information System, and ONBASE.
  • Manage cash drawer with precision, adhering to strict financial controls.
  • Successfully cross-trained in Audit room, completing Excel reports and utilizing consolidator.
  • Demonstrate proficiency in Microsoft Word and Excel for data analysis and reporting.
  • Foster effective cross-departmental communication to streamline processes.

Lead Bank Teller

Wells Fargo, NA
08.2016 - 03.2021
  • Introduced customers to other bank team members to help meet financial needs.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Mentored and trained over 20 new tellers on bank
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Trained new hires on customer service policies and procedures.
  • Certified ATM Specialist who trained additional tellers and bankers

Education

Cosmetologist - Cosmetology

Schilling-Douglas School of Hair Design
Newark, DE
11.2014

H.S. Diploma -

Kennett High School
Kennett Square, PA
06.2009

Skills

  • Managing records
  • Analytical thinking abilities
  • Customer Service
  • Coaching and Mentoring
  • Spanish Fluency
  • Trustworthy and Honest
  • Punctual and Reliable
  • Data Entry
  • Training and Development

Certifications

  • Alteryx: Skilled in data analytics and workflow automation.
  • Confluence: Proficient in project management and team collaboration.
  • Certified Scrum Master: Expertise in Agile methodologies and team facilitation.

Timeline

Motor Vehicle Associate II

State Of Delaware DMV
03.2021 - Current

Lead Bank Teller

Wells Fargo, NA
08.2016 - 03.2021

Cosmetologist - Cosmetology

Schilling-Douglas School of Hair Design

H.S. Diploma -

Kennett High School

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Samantha Reyes