Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Sharnay Snipes
Harrington,DE
Summary
Overview
17
years of professional experience
Work History
Division Of Motor VehiclesDover Delaware
Motor Vehicle Associate I
05.2023 - Current
Job overview
- Maintain confidential of all records and information
- respond to requests in a prompt dependable manner. Review all work to ensure error free documents are released.
- Knowledge of computer programs and database systems designed for divisions operational needs.
- Knowledge of programs include, but not limited to Mvals, road scholars,arts, doc viewer, capture software, DMV shared and personal drives, credit card acceptance, Qmatic system, L1 scanner, automated cash system, all microsoft programs, internet and DelDOT intranet
- Operates various office equipment, including but not limited to Lexmark printers, adding machines, cisco and fax machines.
- Answer phones with the ability to ask and answer questions to best serve the customers needs and concerns.
- Obtain knowledge on protocols and procedures for Out of state transfers, all CDL's, new ID/DL and compliant ID/DL.
- Effectively processes CDL medical certifications, verifying the license is up to date no flags and not downgraded.
- Always willing to help in covering areas within my department when staff shortage arise.
- Can accurately process and issue EVO and Employee ID's.
- Review and interprets various documents (driving records,license,identification cards, birth certificates, passport,, naturalization certificates, social security cards) verifying for accuracy and eligibility.
- Performs easy maintenance on printers, including changing laminate and ribbons.
- Keeping a professional demeanor, remaining courteous and showing empathy.
- Review varies documents to determine validity, authenticity, accuracy, completeness and eligibility.
Edgewell Personal Care CoDover Delaware
Machine Operator
06.2022 - 03.2023
Job overview
- set-up and operate equipment to specifications.
- Responsible for machine setup, including preparing and loading material, and cleaning equipment
- respond to machine faults, operate equipment to specifications, monitor and respond to changes in the process, and maintain quality standards.
- Perform inspections to the product and process to ensure specifications are met.
- Work effectively within a team environment and support other team members to achieve individual, team, department, and plant goals.
- Work effectively within a team environment and support other team members to achieve individual, team, department, and plant goals.
- Comply with all Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP) rules.
- Operate equipment as needed and perform minor adjustments to ensure that all uptime and scrap goals (OEE) are achieved.
- Monitor the process and inspect the product to ensure it meets quality specifications.
- Complete all required documentation, including standard forms for product traceability, in a clear, concise, and accurate manner to meet compliance requirements.
- Effectively communicate with incoming and off-going shifts, Group Leaders/Area Leaders Supervisors and team members.
- Accurately and timely complete all Quality checks and properly document.
- High level of attention to detail.
Star Building Services IncDover Delaware
Operations Manager
07.2021 - 06.2022
Job overview
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Sharpened ImageDover Delaware
Customer Service Representative
02.2020 - 07.2021
Job overview
- Responsible for quality service and providing accurate information to customers.
- Responsible to accurately open accounts, explain policies and procedures, and process payment information.
- Ensuring service requirements are protected and accounted for in accordance with set standards.
- Assists customers with the account opening process.
Accurately explains the terms/conditions and policies/procedures relating to the account. - Processes account payments, perform cash out process at end of shift.
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
- Performs account maintenance, including account changes, adjustments, and statement requests.
- Contacts customers for additional account information.
- Assists in problem correspondence as required.
- Prepares reports including CSR Daily Activity report and cash out report.
- Responds to incoming phone inquiries regarding E-ZPass accounts, violations, and DMV.
- Communicates business rules, policies and procedures governing violation processing.
- Reviews violation appeals process with appellants.
- Receives incoming phone calls and chat requests regarding DMV services.
- Communicates business rules, policies and procedures governing DMV services.
- Administrative functions to include image review and violation lookups.
- Regular and predictable attendance is an essential function of this job.
- Ability to deal with problems involving several concrete variables in standardized situations.
Perdue Farms, Inc.Milford Delaware
Breast Trimmer
04.2019 - 02.2020
Job overview
- Enhanced product quality by consistently maintaining proper trimming standards and removing excess fat or cartilage.
- Increased production rates with the ability to quickly adapt to various types of poultry products and processing equipment.
- Demonstrated strong attention to detail when inspecting finished products for conformity with company standards before packaging and shipping processes commenced.
- Developed strong relationships with colleagues, fostering a positive work environment that encouraged collaboration and mutual support.
- Maintained safety practices and quality controls.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
ILC DoverFrederica, DE
Pharmaceutical Inspector
01.2018 - 09.2018
Job overview
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Collaborated with cross-functional teams to develop comprehensive inspection plans for complex projects.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Led audit and inspection schedules for staff and contractors, meeting strict deadlines.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Repaired faults, reassembled products, and completed additional tests.
Edgewell Personal Care CoDover Delaware
Production Assistant PI
08.2015 - 12.2016
Job overview
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Toys"R"UsDover Delaware
Assistant Store Manager
06.2007 - 12.2011
Job overview
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Dover High SchoolDover, DE
High School Diploma
06.2005
University Overview
Skills
- Managing records
- Commercial driver's license
- Air Brake Endorsement
- Public transportation familiarity
Timeline
Motor Vehicle Associate I
Division Of Motor Vehicles
05.2023 - Current
Machine Operator
Edgewell Personal Care Co
06.2022 - 03.2023
Operations Manager
Star Building Services Inc
07.2021 - 06.2022
Customer Service Representative
Sharpened Image
02.2020 - 07.2021
Breast Trimmer
Perdue Farms, Inc.
04.2019 - 02.2020
Pharmaceutical Inspector
ILC Dover
01.2018 - 09.2018
Production Assistant PI
Edgewell Personal Care Co
08.2015 - 12.2016
Assistant Store Manager
Toys"R"Us
06.2007 - 12.2011
Dover High School
High School Diploma