Dagenais Romero
West Springfield,MA
Summary
Driven student leveraging studies in Elementary Education seeks real-world experience as a Paraprofessional. Friendly and Outgoing. Offers strong interpersonal and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Server /Hostess
Loomis Lakeside At Reeds Landing
Springfield, MA
02.2020 - 01.2022
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Crew Member
Dunkin Donuts
West Springfield, Massachusetts
10.2018 - 11.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Rides Team Member
Six Flags New England
Agawam, MA
04.2017 - 10.2017
- Contributed to team success by completing jobs quickly and accurately.
- Operated production machinery safely to reduce workplace accidents.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Sought out ways to go above and beyond job requirements.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Participated in cross-functional team-building activities.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Science - Elementary Education
Holyoke Community College
Holyoke, MA05.2024
High School Diploma -
West Springfield High School
West Springfield, MA06.2019
Skills
- Verbal and Written Communication
- Conflict Resolution
- Reliable and Responsible
- Adaptable and Flexible
- Caring and Empathetic Demeanor
- Decision Making
- Collaborative and Team-Oriented
- Creating Safe Environments
- Organizing and Distributing Materials
- Computer and Microsoft Office Skills
Timeline
Server /Hostess
Loomis Lakeside At Reeds Landing
02.2020 - 01.2022
Crew Member
Dunkin Donuts
10.2018 - 11.2019
Rides Team Member
Six Flags New England
04.2017 - 10.2017
Associate of Science - Elementary Education
Holyoke Community College
High School Diploma -
West Springfield High School
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