Dagmawe Berhanu
Folcroft,PA
Summary
College student with nearly a decade of work experience in the non-profit sector, currently taking courses with concentrations in Social Work, Psychology & Life Skills, with certifications in Mental Health First Aid. Proficient in all Microsoft Office applications including Excel. Valid PA Driver's License with over 10 years of driving experience. Currently hold an Associate's Degree in and am now pursuing a Bachelor's Degree in Urban Community Change with a Psychology minor, as well as a certification in Conflict Resolution.
Overview
10
10
years of professional experience
Work History
Security Specialist
Bethesda Project
05.2023 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Draft reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Perform guard duties by making judgment decisions within proper policy and procedures.
- Screen incoming employees, guests, personal belongings, and shipments for security concerns.
- Oversaw software configurations and updates for two systems across three departments
- Performed guard duties by making judgment decisions within proper policy and procedures
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Recovery Specialist
Resources For Human Development, RHD
07.2019 - 01.2021
- Provide crisis prevention skills and support for almost one dozen full time residents at Nizah Morris Home, the only home-based drug and alcohol recovery facility in America exclusively for transgender and gender nonconforming individuals.
- Monitored medications for residents as well as assist PIR in securing prescriptions.
- Participate in Team Support Meetings, Staff Meetings, and Supervisions as assigned by Program Director.
- Draft proposals for art therapy and other enrichment programs to assist in residents' recovery.
- Provide tutoring services for six residents who were actively seeking their GED.
- Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment.
- Tracked client participation in treatment services to identify attendance issues.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Floor Technician
Alem Commercial Cleaning
06.2013 - 06.2019
- Worked with team of 10 custodial engineers maintaining sanity conditions at corporate offices and military facilities in Bucks & Montgomery County areas
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar
Counseling Aide
Crossroads Hospice & Palliative Care
08.2014 - 10.2014
- Provided quality end of life care to clients in facilities as well as private residences.
- Delivered medical supplies.
- Assisted in activities of daily living.
- Visited no more than 6 clients per day to ensure quality care, compassion and companionship.
- Conducted evaluations to help patients develop measurable treatment goals.
Education
Bachelor of Arts - Urban Community Change
West Chester University of Pennsylvania
West Chester, PA12.2024
Associate of Arts -
Delaware County Community College
Media, PA05.2022
Skills
- Reading Comprehension
- Policy Updates
- Write Reports
- Attentive and Observant
- Emergency Response
- Microsoft Office
Languages
Amharic
Native or Bilingual
Timeline
Security Specialist
Bethesda Project
05.2023 - Current
Recovery Specialist
Resources For Human Development, RHD
07.2019 - 01.2021
Counseling Aide
Crossroads Hospice & Palliative Care
08.2014 - 10.2014
Floor Technician
Alem Commercial Cleaning
06.2013 - 06.2019
Bachelor of Arts - Urban Community Change
West Chester University of Pennsylvania
Associate of Arts -
Delaware County Community College
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