Dagon Emerson
Issaquah,WA
Summary
Dynamic Operations and Taproom Manager with extensive expertise in brewery operations, team leadership, and event planning. Over 17 years of experience in serving, demonstrating a proven track record in managing people, processes, and profitability while fostering welcoming and high-performing environments. Recognized for a hands-on approach, exceptional organizational skills, and the ability to maintain composure under pressure. Skilled in coordinating food truck and vendor scheduling in high-volume bar settings, ensuring seamless service delivery and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operations Manager
Volition Brewing Company
North Bend, WA
07.2019 - Current
- Oversee day-to-day brewery and taproom operations, ensuring smooth service, efficiency, and compliance
- Manage staffing levels, scheduling staff and food trucks, payroll, hiring, onboarding, and terminations
- Develop and enforce operational procedures and policies
- Oversee inventory, ordering, vendor relationships, and cost control
- Coordinate events and handles all private bookings
- Handle financial reporting, cash management, and weekly bank deposits
- Maintain health, safety, and alcohol service compliance
- Excel and Word experience
Beertender
Postdoc Brewing
Redmond, WA
07.2017 - 07.2019
- Provide knowledgeable, friendly service in a high-volume taproom
- Educate guests on beer styles and brewery offerings
- Manage keg changes, stocking, and cleanliness standards
Server
Hayters
Denver, CO
03.2016 - 06.2017
- Managed multiple tables efficiently, ensuring timely order delivery and satisfaction.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Resolved customer complaints effectively, maintaining high levels of guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender to Bar Manager
Zanzibar Billiards
Denver, CO
01.2012 - 07.2015
- Served beer, wine, and spirits while maintaining a clean, organized bar
- Ordered supplies and supervised bar staff
- Worked in a fast paced, high volume bar
Education
High School Diploma -
East High School
Denver, CO01-2006
Skills
- Operations Management
- Team Leadership
- Strong serving skills
- Great customer service
- Scheduling & Payroll
- Hiring & Training
- Inventory Control
- POS & Cash Handling
- Compliance & Safety
- Event Coordination
- All Reservations
- After Hours Wedding Parties
- Customer Experience
Timeline
Operations Manager
Volition Brewing Company
07.2019 - Current
Beertender
Postdoc Brewing
07.2017 - 07.2019
Server
Hayters
03.2016 - 06.2017
Bartender to Bar Manager
Zanzibar Billiards
01.2012 - 07.2015
High School Diploma -
East High School