Dahanne François
Ottawa,ON
Summary
Highly motivated university student seeking a part-time role where strong work ethic, adaptability, and dependability can contribute to team success. Demonstrates excellent punctuality, a proactive attitude, and the ability to quickly learn new responsibilities. Dedicated to delivering high-quality work while gaining valuable industry experience.
Overview
6
6
years of professional experience
Work History
Customer Service Agent (Credit Cards)
Unibank
Pétion-Ville, Port-au-Prince, Haiti
03.2023 - 02.2025
- Answer incoming calls and online requests, and respond to customer questions
- Assist customers with opening and managing online accounts, and explain their features
- Inform customers about banking products and services such as credit cards, insurance, and savings products, and promote them based on customer needs
Administrative & Financial Assistant (Youth Association)
Salvation Army
Port-au-Prince
09.2021 - 11.2023
- Prepare administrative reports on department, association, and church activities based on a fixed schedule
- Prepare documents for meetings such as agendas, meeting minutes, and financial summaries
- Manage membership files, schedule meetings, and update the association president’s calendar
- Maintain and update manual and digital filing systems for administrative documents
Summer Camp Counselor
Radio Soleil & Salvation Army
Port-au-Prince, Haiti
01.2019 - 01.2023
- Supervise groups of children, guide them during activities, and ensure participation and integration
- Organize and lead age-appropriate activities for campers
- Prepare and organize equipment, assist with meals and outings, and maintain cleanliness of the facilities
- Communicate with parents about children and maintain program records such as incident
- Enforce camp rules, manage minor conflicts, and support campers who need additional guidance
Education
Bachelor of Social Sciences - undefined
University of Ottawa
03.2026
Professional English Training - undefined
Caribbean English School
01.2025
Bachelor Degree - Accounting
University of Port-au-Prince
Port-au-Prince01.2023
High School Diploma - undefined
Collège Saint Martin de Tours
01.2021
Skills
- Exhibited advanced communication and interpersonal skills to effectively engage with diverse audiences and promote understanding
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced operational efficiency by optimizing administrative processes Contributed to team success by fostering a collaborative service environment
- Utilized strong problem-solving skills to navigate challenging situations and deliver results under pressure
- Utilized native Creole and bilingual skills in English and French to bridge language barriers and foster understanding
- Leveraged proficiency in Microsoft Office 365 suite to create, manage, and present data effectively
- Achieved high team performance through proactive problem-solving Drove ethical decision-making to build trust and reliability Enhanced collaboration to deliver impactful results across projects
- Achieved timely project completions through effective team coordination Enhanced workplace morale by promoting friendly interactions Energized team dynamics, resulting in improved collaboration and output
Languages
French
Native or Bilingual
Timeline
Customer Service Agent (Credit Cards)
Unibank
03.2023 - 02.2025
Administrative & Financial Assistant (Youth Association)
Salvation Army
09.2021 - 11.2023
Summer Camp Counselor
Radio Soleil & Salvation Army
01.2019 - 01.2023
Bachelor of Social Sciences - undefined
University of Ottawa
Professional English Training - undefined
Caribbean English School
High School Diploma - undefined
Collège Saint Martin de Tours
Bachelor Degree - Accounting
University of Port-au-Prince