Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Dahiana López

Dahiana López

Property Manager
New Bedford,MA

Summary

Diligent property management professional with a proven track record in overseeing diverse property portfolios while prioritizing tenant satisfaction. Expertise in managing maintenance, leasing, and financial operations across multiple properties ensures seamless and efficient management processes. Strong conflict resolution skills and a commitment to fostering positive tenant relations contribute to consistently high occupancy rates and overall property performance. Effective communication and organizational abilities drive successful outcomes in all aspects of property management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Various Assignments

BGSF, LLC
04.2024 - Current
  • All positions are centered in the Property Management industry making use of my Affordable Housing experience. This includes lease ups for new applicants, file reviews for Compliance, Initial Certifications for Move Ins, Recertifications, Lease Violations, Waitlist Management.
  • Various Locations

Property Manager

Fairfield Property Management
08.2025 - 11.2025
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Assistant Property Manager

First Realty Management
09.2023 - 12.2023
  • Primary Responsibilities included: Providing the highest quality product and service by: Operating the property within established financial guidelines and budget. Ensuring physical property meets established property standards. Maintaining occupancy at established levels. Reviewing delinquent accounts and take required action & Rent Collections. Annual Re-certifications.

Housing Choice Voucher/Sec 8 Manager

Newport Housing Authority
04.2022 - 01.2023
  • Responsible for the direct administration of all activities related to the Section 8 programs. Coordinate with accountant on the monthly generation of all Section 8 Housing Assistance payments. Prepare reexamination forms for annual/interim reexaminations for tenants. Prepare all HAP and Voucher changes for monthly check run. Prepare HAP Roll, Landlord Disbursements, Utility Reimbursements and Check Register for monthly HAP to landlords.

Assistant Manager

Fairstead Mgmt, LLC – Festival Field Apts
06.2021 - 04.2022
  • Responsible for the direct administration of all activities related to the Section 8 programs. Coordinate with accountant on the monthly generation of all Section 8 Housing Assistance payments. Prepare reexamination forms for annual/interim reexaminations for tenants. Prepare all HAP and Voucher changes for monthly check run. Prepare HAP Roll, Landlord Disbursements, Utility Reimbursements and Check Reister for monthly HAP to landlords.

Property Manager

Vision Rlty Mgmt-Edge College Hill
05.2021 - 06.2021
  • 259 Units- (market Rent) 1 Bedroom and Studio Apts in separate buildings, servicing mainly International Students attending local Colleges. Oversee 5 person staff, Review all Maintenance requests for completion and satisfaction, Rent collections, day to day processing of property invoices. Manage bids for various projects consisting of roofing repairs-(both bldgs), HVAC repair-(both bldgs), boiler repairs, contracting new janitorial company, prepare and process monthly Occupancy, Vacancy, Delinquency, Settlements and Distribution Reports.

Property Manager

Sage Apt Communities-Festival Field Apts
06.2019 - 03.2020
  • Resident Interviews, (re) certifications and selection. Leasing apartments and maintaining occupancy, collecting rents, issuance of legal notices, directing maintenance schedules, negotiation of all maintenance contracts, depositing and accounting of all receipts using Sage designated computer programs. Input and development of yearly budget, vouchering accounts payable to the corporate compliance office for approval and payment. Submittal of monthly reports as required by the corporate office and HUD. Annual recertification of resident’s income and rent, implement and comply with the Affirmative Fair Housing Marketing Plan

Property Manager

AHEPA 245-Phase I
04.2018 - 06.2019
  • Resident Interviews, certifications,and selection, Leasing apartments and maintaining occupancy, collecting rents, issuance of legal notices, directing the maintenance schedules, negotiation of all necessary maintenance contracts, depositing and accounting of all receipts using AMC designated computer programs, Input and development of yearly budget, vouchering accounts payable to the regional office for approval and payment, submittal of monthly reports as required by regional office and HUD, Annual recertification of resident’s income and rent, Implement and comply with the Affirmative Fair Housing Marketing Plan

Assistant Manager

Bayside Village Apts
10.2017 - 01.2018
  • Assist the Property Manager in daily operations of managing a Multi Family, Subsidized Housing Development. Performed resident interviews, certifications and selection. Leased apartments and worked to maintain occupancy Collected rents, entered payments into computer Annual Recertification of resident’s income and rent. Writing up work orders for maintenance as requested by residents

Compliance Specialist

Trinity Management Company
04.2017 - 09.2017
  • Ensure compliance with federal and state programs, including but not limited to Low Income Housing Tax Credit (LIHTC), Section 8, HOME, etc. throughout company portfolio. implementation and ongoing preservation of corporate standards for standardized compliance procedures, resident file receives quality assurance internal controls, reporting, and audit preparation and response.

Various Assignments

Accountemps
03.2016 - 04.2017
  • Accounts Payable/Receivable-data entry, job costing, filing, assisting in weekly check runs AIA invoices Aging Reports Vendor research and problem resolution Update insurance information Verify, enter, matching and process invoices-Reconcile receivables & payables

Compliance Officer

University Heights 342 Units/ Sutterfield Apts 149 Units
08.2015 - 11.2015
  • Perform routine audits of all on-site programs files and assist in correcting problem areas with the Property Manager. Offer support and assist one-on-one training with on-site staff. Monitor timely collection of paperwork needed for recertification’s. Assure that re-certification letters to residents are produced and sent out 120 days prior to initial certification on all programs. Ability to manage Tax Credit, HAP, RAP & Section 8 based files. Review, approve, and upload move in files prior to move in date. Ability to handle all problems, complaints and questions in regards to compliance paperwork. Assist in the set-up of new tax credit units. Remain up-to-date on compliance procedures and trainings. Assure that all compliance changes and requirements made by Housing Authorities are adhered to. Communicate with maintenance and Property Manager to ensure all turn overs are completed on time, as well as any inspections are completed prior to move-in.

Benefits, Eligibility & Claims CSR

Blue Cross and Blue Shield of Rhode Island
10.2013 - 08.2015
  • Respond to plan members and providers written or telephonic inquiries. Serve as an advocate for both members and providers. Identify problems affecting members and providers; notify the appropriate business area to resolve issues and track resolution. Respond to plan members and providers written or telephonic inquiries. Educate members and providers; clearly respond to inquiries concerning products, benefits and eligibility, or billing. Maintain records of customer interactions, record inquiry details and actions. Refer unresolved issues to appropriate internal departments for additional research. Process changes to member accounts, maintain history records. Maintain updated reference materials. Assist team with department initiatives and projects

Housing/Section 8 Clerk

Providence Housing Authority
09.2013 - 10.2013
  • Switchboard Receptionist Duties Provide information pertaining to application process Transferring calls Other miscellaneous clerical work Meet and greet visitors

Administrative Assistant

Bell Funeral Home, Inc.
04.2013 - 09.2013
  • Assistant to the Funeral Director Handled Accounts Receivables and Payables Customer Service provided to families looking for funeral services. Prepared all files for the Medical Examiner’s Office and Department of Human Services Office and checked for completion Administration -ensured all requests for delivery of bodies was expedited in a timely fashion to funeral home or from funeral home to destination such as crematory or cemetery for burial. Data Entry-Keep updated computer files and physical files of all information regarding family payments, insurance payments and funeral fund payments or assisting agency payments.

Property Manager

Private Reserve Properties, LLC
09.2010 - 06.2012
  • Handled Accounts Receivable Customer Service provided to residents by providing information and referrals to local agencies depending on family need. Marketing and Leasing Administration -supervised maintenance with work orders and unit turnovers for move in preparedness. Handled Request for Bids by contractors on various projects on different properties. Legal Proceeding Initiation-worked closely with attorney regarding legal eviction initiations and court appearances as needed to represent company. Data Entry-Keep updated computer files and physical files of all information regarding move in residents and move out residents as well.
  • 60 Houses totaling 147 Units, Scattered

Student Account Representative

New England Institute of Technology
01.2009 - 08.2010
  • Monitor Financial Aid processing of student files and accurate processing of funds in accordance with federal regulations. Monitor student finance activities to ensure timely file processing, billing funding and collections. Inform students of their financial obligation, the institution's financial options, and financial policies and procedures as related to their educational expenses. Communicate updates of financial aid and collection policies and procedures. Analyze monthly reports in support of Student Finance Operations. Provide customer service and answer to student inquiries.

Wiggin Village Apartments - R.S.C.

Winn Residential
02.2004 - 12.2008
  • Worked with families, elderly and disabled residents to coordinate services related to housing. Provided information and referrals, planned and implemented activities to promote a sense of community and provided tenancy support and stabilization. Worked closely with local police department and contracted security companies in order to establish a safe and secure living environment for the residents and the community. Handled accounts payable and accounts receivable. Ensured residents’ were in compliance and addressed any and all lease violations as needed. Worked with company attorney on non-compliance issues and lease violations.
  • 285 Multi-Family Units

Education

High School Diploma -

New Bedford High School
New Bedford, MA
06-1990

Certificate of Completion - Secretarial Sciences

Kinyon Cambell Business School
New Bedford, MA
06-1992

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Vendor management
  • Property management expertise
  • Marketing and advertising
  • Financial budgeting and reporting
  • Contract negotiation
  • Adaptable
  • Compliance monitoring
  • Property accountability

Certification

  • Accredited Residential Management -ARM/IREM
  • Fair Housing Management Compliance-FHC/NAHMA
  • RES201 Successful Site Management-IREM
  • Yardi Voyager 6.0 Certified
  • Associates in Criminal Justice / Certificate of Completion Secretarial Sciences
  • HUD Section 8, LIHTC, Section 202 experience
  • A/P-A/R Spec. Statement reconciling, Chart of Acct’s
  • Sage 300-13.1, Timberscan, Timberline
  • Proficient-Outlook, Excel, Word, Quickbooks

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Fairfield Property Management
08.2025 - 11.2025

Various Assignments

BGSF, LLC
04.2024 - Current

Assistant Property Manager

First Realty Management
09.2023 - 12.2023

Housing Choice Voucher/Sec 8 Manager

Newport Housing Authority
04.2022 - 01.2023

Assistant Manager

Fairstead Mgmt, LLC – Festival Field Apts
06.2021 - 04.2022

Property Manager

Vision Rlty Mgmt-Edge College Hill
05.2021 - 06.2021

Property Manager

Sage Apt Communities-Festival Field Apts
06.2019 - 03.2020

Property Manager

AHEPA 245-Phase I
04.2018 - 06.2019

Assistant Manager

Bayside Village Apts
10.2017 - 01.2018

Compliance Specialist

Trinity Management Company
04.2017 - 09.2017

Various Assignments

Accountemps
03.2016 - 04.2017

Compliance Officer

University Heights 342 Units/ Sutterfield Apts 149 Units
08.2015 - 11.2015

Benefits, Eligibility & Claims CSR

Blue Cross and Blue Shield of Rhode Island
10.2013 - 08.2015

Housing/Section 8 Clerk

Providence Housing Authority
09.2013 - 10.2013

Administrative Assistant

Bell Funeral Home, Inc.
04.2013 - 09.2013

Property Manager

Private Reserve Properties, LLC
09.2010 - 06.2012

Student Account Representative

New England Institute of Technology
01.2009 - 08.2010

Wiggin Village Apartments - R.S.C.

Winn Residential
02.2004 - 12.2008

High School Diploma -

New Bedford High School

Certificate of Completion - Secretarial Sciences

Kinyon Cambell Business School

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