Nyasia Thornton
Upper Marlboro,MD
Summary
Property management professional with hands-on experience in leasing, concierge services, and community operations, complemented by leadership experience in retail and education settings. Skilled at coordinating teams, managing daily operations, and resolving issues promptly to maintain high standards of service. Brings strong organizational, communication, and problem-solving skills. Focused on creating efficient, welcoming, and well-managed communities.
Overview
9
9
years of professional experience
Work History
Property Management
NVT Staffing/BGSF Staffing
01.2024 - Current
- Responded promptly to resident and prospective resident leads' inquiries via phone, email, and in-person, maintaining a professional and welcoming demeanor.
- Conducted property tours, processed leasing applications, and managed lease renewals while maintaining accurate records in Yardi and Entrata.
- Handled resident concerns and service requests efficiently, ensuring timely resolutions and positive resident experiences.
- Supported daily property operations by coordinating communication between residents, vendors, and management teams.
- Managed administrative functions including documentation, package tracking, and service logs to ensure operational accuracy.
- Maintained organized front-office systems to support smooth community operations and enhance resident satisfaction.
Dedicated Aide
Sonia Sotomatyor
Hyattsville, MD
08.2024 - 03.2025
- Supported students with ADHD, autism, and non-verbal communication needs, providing individualized assistance to ensure a safe and productive learning environment.
- Assisted with daily academic and personal activities, adapting strategies to meet each student’s unique needs.
- Maintained clear communication with teachers, staff, and parents to support student progress and well-being.
- Managed classroom materials and documentation, ensuring accurate records and organized workflows.
- Encouraged positive behavior and helped resolve conflicts, fostering a supportive and inclusive environme
Retail Store Manager
Last Stop
Temple Hills, MD
04.2017 - 12.2023
- Oversaw daily operations, including scheduling, administrative tasks, and financial management, ensuring efficient workflows.
- Supervised and coordinated team members to maintain high performance and meet operational goals.
- Handled customer concerns with professionalism, resolving issues promptly to ensure satisfaction and loyalty.
- Managed team performance, including investigating conflicts, mediating issues, and providing guidance to maintain a positive work environment.
- Implemented strategies to optimize operations and service delivery, contributing to consistently successful outcomes.
Education
High School Diploma -
Suitland High School
District Heights, MD05.2018
Timeline
Dedicated Aide
Sonia Sotomatyor
08.2024 - 03.2025
Property Management
NVT Staffing/BGSF Staffing
01.2024 - Current
Retail Store Manager
Last Stop
04.2017 - 12.2023
High School Diploma -
Suitland High School