Dahja Ward
Saint Charles,MO
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
PSE Mail Processing Clerk
Post Office USPS
12.2023 - Current
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- Conducted regular inventory checks for shipping supplies, replenishing stock when necessary to prevent delays in workflow.
Inbound Sales Representative
Spectrum
11.2022 - 12.2023
- Increased overall sales by 25% through streamlining sales procedures and maintaining long-term relationships with clients.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Educated customers on product and service benefits, explaining features and answering questions.
- Implemented upselling techniques to increase revenue and move product.
- Utilized sales techniques to build customer interest and close sales.
Front Desk Associate
Ed Napleton Automotive Group
03.2022 - 11.2022
- Coordinated with various departments to address guest requests or concerns efficiently.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Performed basic daily bookkeeping tasks.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Patient Care Technician
Mercy St Louis
02.2021 - 11.2021
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Transported patients between rooms and appointments or testing locations.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Barista/Cashier
Starbucks
10.2020 - 02.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Peer Mentor
Missouri Western State University, St. Joseph, MO
08.2019 - 03.2020
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Implemented strategies to help mentees manage stress and difficult emotions.
- Helped students develop organizational, time management and study skills.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Counseled three students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Cultural Event Coordinator
Missouri Western State University Residential Life
08.2019 - 03.2020
- Enhanced cultural event experiences by strategically planning and coordinating all aspects of event execution.
- Monitored and controlled event expenditures to meet budgets.
- Managed budgets effectively, ensuring maximum return on investment for each event.
- Coordinated travel and accommodations for event attendees.
- Ensured compliance with federal/state regulations regarding permits/licenses necessary for holding public gatherings.
- Developed and distributed event surveys to gather feedback and assess event success.
- Managed event logistics and operations.
Education
High School Diploma -
Riverview Gardens Sr. High School
St. Louis, Missouri05.2017
Skills
- Communication skills
- Critical thinking
- Problem solving
- Customer service
- Research & development
- Organizational skills
- Computer skills
- Laboratory experience
- Time Management
- Professionalism
Timeline
PSE Mail Processing Clerk
Post Office USPS
12.2023 - Current
Inbound Sales Representative
Spectrum
11.2022 - 12.2023
Front Desk Associate
Ed Napleton Automotive Group
03.2022 - 11.2022
Patient Care Technician
Mercy St Louis
02.2021 - 11.2021
Barista/Cashier
Starbucks
10.2020 - 02.2021
Peer Mentor
Missouri Western State University, St. Joseph, MO
08.2019 - 03.2020
Cultural Event Coordinator
Missouri Western State University Residential Life
08.2019 - 03.2020
High School Diploma -
Riverview Gardens Sr. High School