Dahlia Gier
Levittown,PA
Summary
Compassionate and collaborative certified medical assistant delivering trauma informed, patient centered care in emotionally sensitive settings. Cultivates trust and rapport with both patients and staff through excellent communication and interpersonal skills. Recognized for creating a safe and welcoming environment where patients can receive high quality, nonjudgmental healthcare.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Care Assistant
Planned Parenthood Keystone
Bensalem, Pennsylvania
01.2025 - Current
- Assisted clinicians with patient care by taking vital signs, patient histories and preparing patients for examinations or procedures.
- Managed patient records using electronic health record systems.
- Educated patients on treatment plans and medication instructions.
- Consistently kept knowledge up to date with reproductive healthcare news, laws, etc.
- Provided counseling to patients seeking abortion services, offering emotional support and information.
- Educated patients on birth control options, helping them make informed choices about their reproductive health.
- Created a safe, supportive environment for patients during vulnerable moments, demonstrating strong communication and emotional intelligence.
- Worked successfully with a diverse group of coworkers to accomplish team goals.
- Utilized empathy and active listening to build trust and improve outcomes.
- Collected and processed laboratory specimens for testing purposes.
- Adhered to organizational and government standards regarding medical waste and biohazardous materials.
Part Time Manager
Claire’s
Bensalem, Pennsylvania
07.2024 - 07.2025
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Fostered a positive environment through effective communication and support.
- Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
- Increased boutique sales by effectively managing the sales team and implementing innovative marketing strategies.
- Stocked and restocked inventory on sales floor to boost sales and meet company demands.
- Provided exceptional support throughout the sales cycle, from initial contact to post-sales follow-up.
- Collaborated with management team to create promotional campaigns that increased overall sales volume.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Prepared accurate financial reports detailing sales figures, expenses incurred by the store location .
Patient Access Specialist
Capital Health Hopewell
Pennington, New Jersey
02.2022 - 05.2024
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Applied knowledge of payer requirements and utilized online eligibility systems to verify patient coverage and policy limitations.
- Explained policies, procedures and services to patients.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Reduced billing errors by verifying demographic information and updating records.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Certified Medical Assistant
Jefferson Health
Levittown, Pennsylvania
12.2020 - 02.2022
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's orders.
- Collected and documented patient medical information such as blood pressure and weight.
- Submitted prescriptions and refills by calling and faxing pharmacies, ensuring timely medication access for patients.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Facilitated communication between healthcare providers to enhance coordination of treatment plans and expedite decision making.
- Collected patient forms, copied insurance cards, and coordinated information for billing and insurance processing to ensure accurate and timely claims.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Sales supervisor
Gertrude Hawk Chocolates
Bensalem, Pennsylvania
06.2016 - 02.2022
- Hired, trained, supervised, and motivated team of retail professionals to provide knowledgeable and fast service to every customer.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Instructed staff on handling difficult situations with professionalism to enhance customer satisfaction.
- Collaborated with internal personnel and clientele to streamline store operations and resolve customer concerns.
- Monitored and organized store merchandise for optimal display and timely replenishment.
- Processed credit card and counted back change and currency.
Documentation Coordinator
Miller Medical & Respiratory
Philadelphia, Pennsylvania
06.2014 - 06.2016
- Maintained confidentiality of all patient information.
- Requested billing authorization once sufficient documentation was acquired.
- Scanned and cleaned up documents using Brighttree software.
- Completed documents and work requests according to company standards.
- Maintained accurate records by diligently updating database entries and tracking changes to documents.
Education
Central Sterile Processing
Aseptic Technical Solutions
Philadelphia, PA06.2024
Clinical Medical Assisting
Pennco Tech
Bristol, PA11.2020
Emergency Medical Technology
SafeTec Training Services
Bensalem, PA12.2018
High School Diploma -
Bensalem High School
Bensalem, PA06.2014
Skills
- Electronic health records
- Patient education and support
- Documentation and compliance standards
- Effective and inclusive communication
- Cultural humility
- Sexual education
- Abortion counseling
- Emotional intelligence
- Employee Mentoring
- Problem solving
- Vital signs monitoring
- Lab specimen collection and processing
- Infection control procedures
- Adaptable to changing environments
- Insurance verification
Certification
- Central Sterile Processing Technician
- Certified Clinical Medical Assistant
Timeline
Medical Care Assistant
Planned Parenthood Keystone
01.2025 - Current
Part Time Manager
Claire’s
07.2024 - 07.2025
Patient Access Specialist
Capital Health Hopewell
02.2022 - 05.2024
Certified Medical Assistant
Jefferson Health
12.2020 - 02.2022
Sales supervisor
Gertrude Hawk Chocolates
06.2016 - 02.2022
Documentation Coordinator
Miller Medical & Respiratory
06.2014 - 06.2016
Central Sterile Processing
Aseptic Technical Solutions
Clinical Medical Assisting
Pennco Tech
Emergency Medical Technology
SafeTec Training Services
High School Diploma -
Bensalem High School