Dahlia Henderson
West Palm Beach
Summary
Knowledgeable and efficient Certified Ophthalmic Assistant with proven expertise in managing and maintaining smooth patient flows. Proficient in routine workups, issue triage and diagnostic testing.
Overview
18
18
years of professional experience
2001
2001
years of post-secondary education
Work History
Ophthalmic Assistant
The eyecare center
Kingston
08.2011 - 12.2021
- Assisted with patient check-in and managed appointment schedules efficiently.
- Prepared examination rooms and ensured all equipment was sanitized.
- Collected patient history and documented relevant information accurately.
- Provided support during eye examinations and assisted ophthalmologists as needed.
- Handled patient inquiries and directed them to appropriate resources promptly.
- Maintained inventory of supplies and reported shortages to management regularly.
- Educated patients on proper contact lens care and ocular health practices.
- Coordinated follow-up appointments and communicated instructions effectively to patients.
- Triaged clinical issues to help professionals focus on appointments and maximize time.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Collected essential medical information and documented data in EHR platform.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
- Collected data from clinical trials involving new drug treatments or medical devices.
- Documented present problems, current medicines and vital stats.
- Troubleshot technical issues related to ophthalmic equipment.
- Participated in continuing education activities related to ophthalmology.
- Conducted pre-operative assessments by obtaining informed consent from patients.
- Prepared exam rooms according to established protocols prior to each patient visit.
- Demonstrated proper lens insertion techniques to patients for contact lenses.
- Performed diagnostic tests such as visual acuity, tonometry, refraction, keratometry, pachymetry, A-scan ultrasonography, and fundus photography.
- Assisted ophthalmologist with patient examinations, including taking and recording vital signs and medical history.
- Administered topical anesthetics prior to various ophthalmic procedures.
- Provided patient education on ocular health maintenance and the use of eyeglasses and contact lenses.
- Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
- Ensured that all instruments were cleaned properly after each use in accordance with sterilization protocols.
- Communicated effectively with co-workers regarding patient care plans and follow up instructions.
- Ordered supplies and maintained inventory of equipment used in office procedures.
- Performed basic laboratory duties such as measuring intraocular pressure readings using a Goldmann applanation tonometer.
- Read and interpreted surgical plans and coordinated paperwork and instructions.
- Instructed patients on how to properly apply eye drops or other medications prescribed by the physician.
- Prepared patients and administered basic eye exam tests.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Interacted with eye care providers to facilitate patient treatment goals.
- Counseled patients in surgery and treatment plans.
- Implemented safety protocols to protect patients and staff from infectious diseases.
- Conducted visual field tests to detect abnormalities in peripheral vision.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Administered and instructed patients on proper contact lens care, insertion, and removal.
Optical Dispensing Assistant
Premier Optical
Kingston
10.2003 - 08.2013
- Assisted customers in selecting appropriate eyewear and lenses based on needs.
- Maintained inventory of optical products, ensuring stock levels were adequate.
- Processed orders and fitted eyewear according to customer specifications.
- Collaborated with optometrists to verify prescriptions and provide feedback on fittings.
- Educated customers on proper eyewear care and usage techniques.
- Managed appointment scheduling, ensuring efficient workflow throughout the day.
- Conducted quality checks on products before delivery to customers.
- Supported team training sessions by sharing knowledge of optical merchandise and trends.
- Shadowed experienced staff and optometrist to observe daily tasks.
- Prepared paperwork required for insurance reimbursement claims.
- Managed daily operations such as scheduling appointments, filing documents.
- Ensured compliance with all relevant state regulations regarding optical services.
- Filled orders for contact lenses, eyeglasses, sunglasses, and other optical products.
- Maintained cleanliness of the work area at all times.
- Explained insurance coverage options to customers in a clear manner.
- Performed vision tests, including acuity and color blindness tests.
- Repaired broken frames or lenses using specialized tools.
- Assisted optometrists in providing optical services to patients.
- Educated customers on the benefits of different lens treatments and materials.
- Adjusted frames and lenses for optimal comfort and performance.
- Advised customers on proper care techniques for their glasses or contacts.
- Ordered and received stock inventory items as needed.
- Verified accuracy of prescriptions before dispensing eyewear products.
Education
St. Catherine High School
St.Catherine , Jamaica Skills
- Patient triage
- Visual diagnostics
- Eyewear fitting
- EHR documentation
Timeline
Ophthalmic Assistant
The eyecare center
08.2011 - 12.2021
Optical Dispensing Assistant
Premier Optical
10.2003 - 08.2013
St. Catherine High School
Similar Profiles
Allyson SampleAllyson Sample
Patient Coordinator at Family Eyecare CenterPatient Coordinator at Family Eyecare Center
Andrew ChaAndrew Cha
Receptionist at Envision Eyecare CenterReceptionist at Envision Eyecare Center
MELINDA MONTGOMERYMELINDA MONTGOMERY
Receptionist at South Valley Eyecare CenterReceptionist at South Valley Eyecare Center
Damarcus HerringDamarcus Herring
Lot Associate at Home Depot.comLot Associate at Home Depot.com
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm