Dahlia Kissel
Sam's Club
Erlanger,KY
2
years of professional experience
Dynamic Member Services Team Lead with proven abilities in training and mentoring teams to drive operational efficiency. Expertise in customer relations and adherence to safety standards, committed to achieving organizational goals and enhancing team performance.
Work History
Personal Shopper
1 Year 1 Month- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize product displays for enhanced shopping experiences.
Member Services Team Lead
1 Year 4 Months- Trained and mentored team members to enhance productivity and operational efficiency.
- Monitored performance metrics, providing feedback to drive team accountability and success.
- Developed schedules to optimize workforce allocation and meet customer demand.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
Member Specialist
7 Months- Coordinated membership sign-ups and renewals, streamlining processes for efficiency.
- Facilitated member inquiries, providing accurate information and solutions to enhance satisfaction.
- Assisted in training new team members on customer service protocols and operational procedures.
Frontline Member Associate
6 Months- Processed member transactions efficiently, maintaining accuracy in cash handling and point-of-sale operations.
- Assisted members with inquiries, ensuring a positive shopping experience and fostering customer loyalty.
- Resolved member complaints promptly, utilizing conflict resolution skills to enhance satisfaction levels.
Education
High School Diploma
- Dean's List 2024-2025
- 3.8 average GPA
Bachelor of Arts - Business Management
Skills
Customer service
Complaint handling
Attention to detail
Planning and organization
Decision-making
Customer relations
Team management
Policy enforcement
Conflict resolution
Timeline
Personal Shopper
Sam's Club
09.2025 - CurrentRead More
Member Services Team Lead
Sam's Club
05.2025 - 09.2026Read More
Member Specialist
Sam's Club
10.2024 - 05.2025Read More
Frontline Member Associate
Sam's Club
04.2024 - 10.2024Read More
Dixie Heights High School
High School Diploma
Read More
University of Kentucky
Bachelor of Arts from Business Management
Read More
Leadership & Achievements
Two-time Amateur Road Cycling National Champion
- Demonstrated exceptional discipline, perseverance, and commitment through high-level competitive cycling for 8 years.
- Balanced rigorous training and competition with full-time school, demonstrating strong time-management and organizational skills.
- Developed goal-setting, teamwork, adaptability, and performance-under-pressure skills through national-level and worldwide-level competition.
USA Cycling Selected Representative - European Tour De Flanders Race
- Selected by USA Cycling to represent the United States in international competition, demonstrating strong performance, professionalism, and commitment to organizational standards.
- Gained international experience collaborating and competing in a diverse environment, strengthening adaptability, communication, discipline, and performance
University of Kentucky Cycling Club President
- Lead club operations, coordinate events and initiatives, and oversee communication and collaboration among student-athletes while representing the organization within the university community.